IT NETWORK ENGINEER

SILVERTON CASINO LLC•Las Vegas, NV

About The Position

The Network Engineer coordinates with the Senior Network Engineer on day-to-day operations involving computer systems, hardware, networking solutions, servers, the central data center, and future recommended solutions. The role provides on-site and remote software-user administration across professional offices, workgroups, departments, and corporate information services. The Network Engineer also receives functional assignments from the Senior Network Engineer for approved projects and is accountable for responsibilities within the IT Engineering and Systems department. The position supports and maintains Silverton’s network infrastructure and related systems, including internet, telephony, communications, routing, and switching. It provides technical assistance, training, mentorship, project management, user support, vendor coordination, and guidance on business technology needs. The role also supports systems design and maintenance, security procedures, internal-control compliance, asset and license management, backups, archiving, disaster recovery, and adherence to Gaming Control Board regulations.

Requirements

College degree in computer science or a related field, or at least 2 years of experience in a network and systems support capacity.
Technical background knowledge in network operations, business software support, and desktop computing.
Knowledge of project management and familiarity with project management programs.
Excellent written and verbal communication skills.
Ability to communicate technical software-support matters to staff and communicate with coworkers and senior management in nontechnical terms.
Ability to analyze other departments’ needs, match tasks with cost-effective computing resources, and resolve business software issues.
Ability to learn computing systems from both technical and user perspectives.
Ability to understand methods used in other operator jurisdictions.
Regular attendance and punctuality for scheduled shifts.
Must provide identification establishing identity and eligibility to work in the United States, gaming card registration, TAM card, and DMV printout.

Nice To Haves

Casino business applications and networking experience.
Familiarity with casino, hotel, and food-and-beverage operations.

Responsibilities

Assist IT Engineering and Systems support at a technical level and provide training, mentorship, and support to the team.
Maintain advanced software-support procedures for property computer systems and information technology.
Identify business needs that may be addressed with technological solutions.
Develop relationships with vendors and coordinate communication between network vendors and the business.
Work with departments to understand their IT requirements.
Manage projects and communicate troubleshooting and customization status to business owners.
Provide expert functional IT support to end users for network, server, and cybersecurity functions.
Assist the Senior Network Engineer with administration, maintenance, and installation of Silverton network infrastructure and core systems related to internet, telephony, communications, routing, and switching.
Recommend new hardware and software solutions.
Assist with third-level support for property IT, system backups, archiving, and disaster recovery.
Assist with inventory management of software licenses, software, hardware, and other IT Engineering assets.
Assist with purchasing software, hardware, and other IT Engineering and Systems resources required by the business.
Assist with the design, implementation, and maintenance of systems, programs, hardware, and software.
Coordinate development and implementation of training programs for ongoing operations.
Maintain established information-security procedures, policies, and processes.
Ensure IT internal-control compliance and proper use of standard operating procedures.
Attend property-wide meetings to stay informed about other departments’ computing needs.
Brief IT management on information- and business-systems issues.
Ensure computing systems comply with Gaming Control Board regulations and that their security integrity is maintained and documented.
Resolve staff conflicts.
Maintain guest service according to Silverton Be Amazing Service Standards and comply with company and departmental policies, appearance and uniform standards, and scheduled-shift attendance and punctuality requirements.
Maintain communication with managers and a positive, professional demeanor with guests, team members, and vendors; accept performance feedback professionally.
Perform other duties as assigned.