IT Network Engineer

Athens Micro • Athens, GA

2d

About The Position

Athens Micro is an IT service provider specializing in computer network and server support for small and medium-sized businesses in the North Georgia area. The IT Network Engineer provides server, network, and computer support while delivering excellent customer service and working with teammates and other vendors. The role includes preventive maintenance, installation, troubleshooting, documentation, and managing customer support requests. The position is full-time and requires flexibility to work some after-hours and weekends, as well as participate in an on-call rotation.

Requirements

• Provide excellent customer service.
• Proficiency in Microsoft Windows Server and Active Directory.
• Strong problem-solving skills and ability to offer appropriate solutions.
• Proficiency in LAN, WAN, and WLAN; network security principles; network monitoring and maintenance; and capacity planning.
• Knowledge of preferred basic network management practices.
• Be organized, plan effectively, and communicate well in writing and verbally.
• Respond promptly to customer questions and requests.
• Multitask across several ongoing projects.
• Work with little supervision.
• Obtain CompTIA A+ certification within 90 days of employment.
• Obtain CompTIA Network+ certification within 180 days of employment.
• Obtain a Microsoft certification focused on Office 365 within 180 days of employment.
• Proficiency in mainstream Microsoft products and software.
• Be physically able to lift servers for transport.
• Have a valid driver's license and personal car.
• Pass a background check and pre-employment screening.

Nice To Haves

• Cisco Certified Network Professional (CCNP) or higher.
• Other industry-standard certifications.

Responsibilities

• Provide preventive maintenance on servers and individual computers quickly and efficiently.
• Work as a team member to provide local IT support for customers.
• Work with other vendors to troubleshoot and resolve network and server issues.
• Install hardware and software from the office or at customer locations.
• Take phone calls and respond as soon as possible while at work or on-call.
• Comply with Athens Micro and client IT standards.
• Manage tickets, time records, and customer documents in real time.
• Create and update documentation about work completed for clients.
• Maintain schedule flexibility to work some after-hours and weekends and participate in an on-call rotation with other IT engineers.
• Perform other duties needed to provide customer support and uphold the company’s reputation.

Benefits

• Medical insurance
• Dental insurance
• Vision insurance
• Disability insurance
• 401(k) with company matching
• Paid time off
• Monthly bonuses for meeting goals
• Training and bonus incentives for continued education and obtaining new certifications
• Schedule flexibility after time spent on project, including after-hours and weekends
• Smart, helpful co-workers

What This Job Offers

• Job Type: Full-time
• Education Level: No Education Listed