IT Network Engineer

The job overview for this role is to provide critical day-to-day support for Fictiv employees and partners in the Information Technology Operations (IT Operations) team. This includes utilizing deep knowledge of OKTA, Network Administration, Security Event Management, and SaaS Management. The successful candidate will be responsible for implementing strategic initiatives, maintaining systems, managing new and current SaaS platforms, and enforcing security policies to ensure SOC 2 compliance. They will also be involved in hardware inventory maintenance, tracking, and providing support and training to employees on policies and procedures.

• Integrate new and current SaaS platforms into OKTA
• Develop automation workflows within OKTA for employee lifecycle tasks
• Assist in managing new and current SaaS platforms
• Design, configure, and deploy a company-wide VPN solution
• Create and deploy certificates and access controls for VPN solutions
• On-site deployments of Networking Services using Cisco Meraki equipment
• Site location deployments of Security and Access Controls using Openpath and video monitoring equipment
• Contribute to the development of IT Operations run-books and knowledge base
• Enforce security policies and procedures for SOC 2 compliance
• Identify, remediate, and review security events in CrowdStrike, Google Workspace, and OKTA
• Hardware inventory maintenance, tracking, and provisioning
• Educate, support, and train employees on policies and procedures
• Prepare, coordinate, track, and communicate project deliverables
• Make decisions, meet targets, and work under pressure
• Build positive relationships across the organization

• Associate Degree in Technology, Engineering, Computer Science, or Technical Trade School
• Technical certifications (CompTIA Network+/Security+/Cloud+, Cisco Certified Network Administrator, OKTA Certified Professional/Administrator) preferred
• 5+ years of experience in IT Operations and/or SaaS Operations
• Solid understanding of SOC2 compliance
• Experience in ISO27001 compliance is a plus
• 3+ years of experience in configuration and administration of medium/large scale OKTA SSO installations
• Experience in administering Google Suite, Slack, Zoom, and other SaaS tools for a company of 300+ employees
• Hands-on experience with Kandji MDM and/or other MDM solutions
• Experience with Cisco Meraki configurations related to routers, switches, VPNs, VPCs, LANs and WANs, encryption, and access control
• High degree of confidence in troubleshooting hardware and software issues for macOS and Windows devices
• Clear and engaging communication style of building positive relationships across the organization
• Ability to prepare, coordinate, track, and communicate project deliverables
• Ability to make decisions, meet targets, and work under pressure
• Great attitude when dealing with difficult people and good at building strong relationships.

• Competitive salary and compensation package
• Opportunity to work with cutting-edge technology and AI algorithms
• Collaborative and growing team environment
• Deep knowledge and experience in IT Operations and SaaS Operations
• Opportunity to work with a leading technology company in the manufacturing industry
• Chance to contribute to strategic initiatives and complex projects
• Professional development and growth opportunities
• Supportive and inclusive company culture
• Emphasis on respect, honesty, collaboration, and growth
• Encouragement of diversity and inclusion in the workplace
• Possibility of travel to Fictiv locations (less than 25% projected travel)
• Excellent verbal and written communication skills