IT Network Engineer

The job overview for this role is to provide critical day-to-day support for Fictiv employees and partners by utilizing deep knowledge of OKTA, Network Administration, Security Event Management, and SaaS Management. The successful candidate will be responsible for implementing strategic initiatives, maintaining systems, managing new and current SaaS platforms, designing and deploying VPN solutions, enforcing security policies, and educating employees on policies and procedures. This role requires a minimum of 5 years of experience in IT Operations and/or SaaS Operations, along with technical certifications and a solid understanding of SOC2 compliance.

Integrate new and current SaaS platforms into OKTA (including Amazon Web Services, Salesforce, Greenhouse, Marketo, ADP, Outreach, Wordpress and more).

Develop automation workflows within OKTA to streamline employee lifecycle tasks (on-boarding/off-boarding/access provisioning), team and group assignments.

Assist in managing new and current SaaS platforms (including Google Suite, Zoom, Slack, MDM and more).

Design, configure and deploy a company wide VPN solution.

Create and deploy certificates and access controls for VPN solutions.

On site deployments of Networking Services (WAN, LAN and site to VPC), using Cisco Meraki equipment.

Site location deployments of Security and Access Controls (facilities access), using Openpath and video monitoring equipment.

Contribute to the development of IT Operations run-books and knowledge base.

Enforce security policies and procedures to ensure SOC 2 compliance.

Identify, remediate, and review security events in CrowdStrike, Google Workspace, and OKTA.

Hardware inventory maintenance, tracking including assignment, provisioning and surplus tracking.

Educate, support and train employees on policies and procedures, including new hire orientation.

• Associate Degree in Technology, Engineering, Computer Science, or Technical Trade School
• Technical certifications will be given preference (CompTIA Network+ / Security+ / Cloud+, Cisco Certified Network Administrator, OKTA Certified Professional/Administrator)
• 5+ years of experience in IT Operations and/or SaaS Operations
• A solid understanding of SOC2 compliance
• Experience in ISO27001 compliance is a plus
• 3+ years of experience in configuration and administration of medium/large scale OKTA SSO installations, including secure password management practices, role and group management practices and integration practices
• Experience in administering Google Suite, Slack, Zoom and other SaaS tools for a company of 300+ employees
• Hands-on experience with Kandji MDM and/or other MDM solutions
• Experience with Cisco Meraki configurations related to routers, switches, VPNs, VPCs, LANs and WANs, encryption and access control
• High degree of confidence in troubleshooting hardware and software issues for macOS and Windows devices
• Clear and engaging communication style of building positive relationships across the Fictiv organization

• Competitive salary and benefits package
• Opportunity to work with cutting-edge technology and tools
• Chance to be part of a global network of manufacturing partners
• Emphasis on respect, honesty, collaboration, and growth
• Inclusion and diversity are valued and encouraged
• Supportive and positive company culture
• Opportunity to work with geographically diverse and dispersed teams
• Travel opportunities to Fictiv locations
• Ability to make decisions and meet targets under pressure
• Strong trust-based relationships with stakeholders
• Excellent verbal and written communication skills