IT Manager / Senior Manager, Technology & Innovation

CSL-Consulting•Boston, MA

About The Position

The IT Manager / Senior Manager, Technology & Innovation ensures CSL’s technology is reliable for day-to-day operations and ready to support the company’s growth. This hands-on and strategic leader develops a modern, connected, AI-enabled technology platform, translates business priorities into a practical technology roadmap, and partners with executive leadership and functions across the company. The role owns technology strategy and AI enablement, systems integration and data practices, scalable architecture, and technology diligence and integration for acquisitions. It also oversees end-user support, onboarding and equipment, cybersecurity and governance, vendor relationships, budgets, and the development of IT staff and external partners. The position supports employees across offices and remote locations, including newly acquired teams.

Requirements

Typically 8 or more years of progressive IT experience for the Manager level, or 12 or more years for the Senior Manager level, including leadership responsibility.
Bachelor’s degree in Information Technology, Computer Science, Information Systems, or a related field, or equivalent experience.
Demonstrated experience deploying AI tools such as Claude in a business environment and driving measurable adoption.
Hands-on experience with Microsoft 365, cloud platforms, identity management, and endpoint management.
Proven experience integrating business systems such as ERP, HRIS, CRM, and project management platforms using APIs, integration platforms, or automation tools.
Working knowledge of cybersecurity frameworks, data governance, and IT policy development.
Willingness and ability to provide hands-on day-to-day support, including equipment setup and troubleshooting.
Strong vendor management, budgeting, and project management skills.
Executive-level communication skills and ability to explain technology in clear business terms.
Curiosity, a bias for experimentation, and sound judgment in deciding what to scale and what to stop.

Nice To Haves

Experience with Deltek ERP.
Experience supporting technology integration during mergers or acquisitions.

Responsibilities

Translate business needs into technology priorities, investment recommendations, and implementation plans; develop and maintain a multi-year technology roadmap aligned with company strategy and growth.
Advise executive leadership and business functions on technology opportunities, and communicate recommendations, progress, and risks in business terms.
Evaluate the current technology environment, identify gaps and redundancies, and recommend improvements.
Own CSL’s AI strategy across tools and platforms, moving AI use into repeatable workflows across project delivery, proposals, reporting, recruiting, finance, and communications.
Monitor AI and emerging technologies; run pilots with clear success criteria; scale solutions that deliver measurable value; and recommend build, buy, or partner approaches.
Develop shared AI resources and integrations with core systems and data; lead training and champion networks; measure adoption and business impact; and establish responsible AI guidelines.
Map enterprise systems and design integrations that reduce manual entry, duplicate records, and disconnected reporting.
Establish reliable sources of truth for employee, client, project, and financial data, including standard definitions, ownership, and quality practices.
Partner with Finance and Operations to deliver accurate, timely dashboards and reporting on company, regional, and project performance.
Design a scalable, cloud-first architecture and rationalize the software portfolio; establish standards for system selection, configuration, documentation, change management, business continuity, and disaster recovery.
Lead technology diligence for acquisitions, assessing technology, data, security, licensing, and contracts, and identifying risks and integration costs.
Own and refine an acquisition integration playbook covering Day 1 readiness, user and data migration, and system retirement.
Oversee new-hire technology onboarding, including equipment procurement and setup, account provisioning, system access, and day-one orientation; personally assist with setup and troubleshooting as needed.
Manage offboarding, equipment recovery, access removal, and hardware, software, and license inventory across offices and remote employees.
Provide responsive help desk support and use recurring issues to drive lasting fixes; partner with Human Resources on onboarding and exit processes.
Maintain cybersecurity practices covering identity and access management, endpoint protection, backup, and incident response; meet client, contractual, insurance, and regulatory requirements.
Develop and maintain IT policies, lead security awareness training, promote shared responsibility for protecting information, and escalate and resolve material technology risks.
Develop and manage the annual IT operating and capital budget.
Manage technology vendors, managed service providers, and consultants, including contract negotiation and performance oversight.
Build, lead, and develop IT staff and external partners; champion change management and balance immediate support needs with long-term technology direction.