Senior Innovation & Technology Specialist

The TJX Companies, Inc.•Framingham, MA

2d•$76,800 - $97,900•Onsite

About The Position

This role is a business partner to the Sierra stores organization and a member of the Store Operations team, focused on IT strategy and project management. It supports the improvement and implementation of store technologies and helps develop short- and long-term IT innovation plans to support business growth and deliver strong associate and customer experiences. The specialist partners with internal and external teams to build productive working relationships and deliver results. The position supports technology and innovation projects affecting the stores organization, from research and design through planning, testing, and delivery. It determines equipment and capital requirements and develops business-case justifications. The role coordinates technology pilots and implementation, establishes pilot testing criteria, audits results against standards before network implementation, and helps plan training for approved technologies. It also conducts post-implementation audits, supports reporting on technology effectiveness and impact, and reports project status to Sierra and TJX leadership across project phases. Areas of focus include store systems such as register POS, markdowns, back-office applications, IT hardware, and learning platforms. Other special projects may be assigned.

Requirements

At least 3 years of experience in an operations-focused role supporting project management and process improvement.
Analytical mindset and ability to solve problems with ambiguous information.
Ability to work cross-functionally to deliver results.
Ability to build trust and relationships with key stakeholders.
Ability to influence without authority.
Strong written and verbal communication skills.
Proficiency in Microsoft Office and SharePoint.

Nice To Haves

Bachelor’s degree or related work experience.
Experience with enterprise technology solutions; retail and store systems experience are a plus.
Understanding of store operations and the day-to-day work of store management.
Six Sigma experience or exposure at a Green Belt level.

Responsibilities

Support research, socialization, design, planning, testing, and delivery of technology and innovation projects affecting the stores organization.
Determine equipment requirements and capital requirements, and develop business-case justifications.
Partner with Store Operations, Technology, Engineering, Facilities, Finance, Transportation, Procurement, and Distribution to advocate for innovation opportunities and develop business cases for IT investments.
Coordinate pilots and implementation of new technology.
Manage testing criteria for IT pilots and conduct audits to verify standards before network implementation.
Develop and assist with training plans for approved new technology.
Conduct post-implementation audits to verify financial and capacity results.
Support post-implementation reporting that monitors technology effectiveness and impact.
Report project status to Sierra and TJX leadership across all IT project phases.
Work on store systems including register POS, markdowns, back-office applications, IT hardware, and learning platforms.
Complete special projects as assigned.