Senior Innovation & Technology Specialist

TJX•Framingham, MA

1d•Onsite

About The Position

This role is a critical business partner to the Sierra stores organization as part of the Store Operations team, focused on IT strategy and project management. The specialist supports improvements and implementation of store technologies and helps develop short- and long-term IT innovation plans to support business growth and deliver strong associate and customer experiences. The role partners with internal and external teams to build productive working relationships and achieve tangible results. The position supports technology and innovation projects affecting stores, including research, stakeholder engagement, design, planning, testing, and delivery. It helps determine equipment and capital requirements and develop business-case justifications. Areas of focus include store systems such as register POS, markdowns, back-office applications, IT hardware, and learning platforms. The position also supports training plans, post-implementation audits and reporting, and communication of project status to Sierra and TJX leadership. Special projects may be assigned.

Requirements

At least 3 years of experience in an operations-focused role supporting project management and process improvement.
Bachelor’s degree or related work experience is a plus.
Experience with enterprise technology solutions.
Analytical mindset and ability to solve problems with ambiguous information.
Ability to work cross-functionally to deliver results.
Ability to build trust and relationships with key stakeholders.
Ability to influence without authority.
Strong written and verbal communication skills.
Proficiency in Microsoft Office and SharePoint.

Nice To Haves

Retail and store systems experience.
Understanding of store operations and the day-to-day work of store management.
Six Sigma experience or exposure at a Green Belt level.

Responsibilities

Support research, socialization, design, planning, testing, and delivery of technology and innovation projects that affect the stores organization.
Determine equipment and capital requirements and develop business-case justifications.
Partner with Store Operations, Technology, Engineering, Facilities, Finance, Transportation, Procurement, and Distribution to advance innovation opportunities and develop business cases for IT investments.
Coordinate pilots and implementation of new technology.
Manage testing criteria for IT pilots and conduct audits to verify agreed-upon standards before network implementation.
Develop and assist with training plans for approved new technology.
Conduct post-implementation audits to verify financial and capacity results.
Support post-implementation reporting to monitor technology effectiveness and impact.
Report project status to Sierra and TJX leadership throughout project phases.
Work on special projects as assigned.