IT Manager / Senior Manager, Technology & Innovation

CSL-Consulting•Boston, MA

About The Position

The IT Manager / Senior Manager, Technology & Innovation ensures CSL’s technology is ready for the company’s growth. The role maintains reliable day-to-day technology while building a modern, connected, AI-enabled platform. It combines hands-on support with strategic leadership, including onboarding new hires, expanding AI use, connecting core systems, and integrating acquired firms. The position partners with executive leadership and teams across the company to turn business priorities into a practical, scalable technology roadmap. The role owns technology strategy and business alignment, AI strategy and adoption, systems integration and data practices, scalable architecture and M&A integrations, end-user support and equipment, security and governance, and vendor, budget, and team leadership. It supports all CSL employees across offices and remote locations, including newly acquired teams, and covers enterprise applications, infrastructure, collaboration tools, security platforms, and AI tools. The successful candidate will deliver reliable onboarding and support, embed AI into everyday workflows, improve data sharing and reporting, establish a leadership-supported technology roadmap, integrate acquired firms securely with minimal disruption, and make CSL’s technology environment simpler, more secure, and ready to scale.

Requirements

Typically at least 8 years of progressive IT experience for the Manager level or at least 12 years for the Senior Manager level, including leadership responsibility.
Bachelor’s degree in Information Technology, Computer Science, Information Systems, or a related field, or equivalent experience.
Demonstrated experience deploying AI tools such as Claude in a business environment and driving measurable adoption.
Hands-on experience with Microsoft 365, cloud platforms, identity management, and endpoint management.
Proven experience integrating business systems such as ERP, HRIS, CRM, and project management platforms using APIs, integration platforms, or automation tools.
Working knowledge of cybersecurity frameworks, data governance, and IT policy development.
Willingness and ability to provide hands-on day-to-day support, including equipment setup and troubleshooting.
Strong vendor management, budgeting, and project management skills.
Curiosity and a bias for experimentation, with sound judgment about what to scale and what to stop.
Executive-level communication skills and ability to explain technology in clear business terms.

Nice To Haves

Experience supporting technology integration during mergers or acquisitions is strongly preferred.
Experience with Deltek ERP is a plus.

Responsibilities

Translate business needs into technology priorities, investment recommendations, and implementation plans; develop and maintain a multi-year technology roadmap aligned with enterprise strategy and growth plans.
Advise executive leadership and functions including Operations, Finance, Human Resources, Sales, and Marketing on technology capabilities and opportunities; present recommendations, progress, and risks in business terms.
Assess the current technology environment, identify gaps and redundancies, and recommend a path to a modern, connected platform.
Own CSL’s AI strategy across tools and platforms, embedding AI into workflows such as project delivery, proposals, reporting, recruiting, finance, and communications.
Monitor AI and emerging technologies; run pilots with clear success criteria; scale solutions that deliver measurable value; and recommend build, buy, or partner approaches based on cost, risk, security, and fit.
Build shared AI resources such as prompt libraries, templates, and connectors; integrate AI tools with core systems and data; lead training and champion networks; measure adoption and business impact; and establish responsible AI guidelines.
Map systems such as ERP, project management, HRIS, CRM, collaboration, and document management; design integrations to reduce manual entry, duplicate records, and disconnected reporting.
Establish a reliable source of truth for employee, client, project, and financial data, with standard definitions, ownership, and quality practices.
Partner with Finance and Operations to deliver accurate, timely dashboards and reporting on company, regional, and project performance.
Design scalable, cloud-first architecture for growth and acquisitions, prioritizing secure, interoperable platforms and avoiding single points of failure.
Rationalize the software portfolio and establish repeatable standards for system selection, configuration, documentation, change management, business continuity, and disaster recovery.
Lead technology diligence for acquisitions, assessing technology, data, security, licensing, and contracts to identify risks and integration costs.
Own and refine an acquisition integration playbook covering Day 1 readiness, user and data migration, and system retirement.
Manage new-hire technology onboarding, including equipment procurement and setup, account provisioning, system access, and day-one orientation; personally assist with equipment setup and troubleshooting where needed.
Manage offboarding, including equipment recovery and access removal; maintain an accurate inventory of hardware, software, and licenses; and provide responsive help desk support while addressing recurring issues permanently.
Partner with Human Resources to integrate technology steps into onboarding and exit processes.
Maintain a cybersecurity program covering identity and access management, endpoint protection, backup, and incident response; ensure practices meet client, contractual, insurance, and regulatory requirements.
Develop and maintain IT policies, including acceptable use, data handling, and AI usage; lead security awareness training and escalate and resolve material technology risks through appropriate leadership channels.
Develop and manage the annual IT operating and capital budget; manage technology vendors, managed service providers, and consultants, including contract negotiation and performance oversight.
Build, lead, and develop IT staff and external partners as the function grows; champion change management and balance immediate support needs with long-term technology direction.