IT Intern (Summer 2027)

Nemacolin•Wharton Township, PA

2d•Onsite

About The Position

Put your technology skills into practice at Nemacolin, where technology plays a critical role in creating exceptional guest, member, and associate experiences across a complex luxury resort environment. As an Information Technology Intern, you will gain hands-on exposure to end-user support, hospitality technology, networking, systems administration, technical problem-solving, and emerging technologies while learning how reliable, responsive technology enables seamless daily operations. This paid, full-time internship gives you the opportunity to apply classroom knowledge in a dynamic, Forbes- and AAA-rated resort environment, work alongside experienced IT professionals, and complete an experiential project aligned with your academic learning objectives.

Requirements

High school diploma required.
Current second- or third-year student enrolled in an accredited collegiate IT, computer science, or related program, with a minimum 3.0 GPA.
At least one year of experience with LAN/WAN technologies.
Commitment to a consecutive 12-week internship, as required by the intern rotation.
Continuous authorization to work in the U.S. for the duration of the internship.
Ability to work varied hours, including evenings, weekends, and holidays.

Nice To Haves

Curiosity, composure, and a genuine desire to understand how technology can make a difference in a service-driven environment.
Ability to troubleshoot problems, ask thoughtful questions, and communicate technical information in a clear, approachable way.
Willingness to take ownership when an issue crosses your desk and an understanding that excellent IT support is ultimately about people.
Ability to approach each interaction with professionalism, patience, and a solutions-oriented mindset.
Curiosity about emerging technologies, including artificial intelligence, and an interest in understanding how they can be used thoughtfully and responsibly in the workplace.
Adaptable demeanor while navigating shifting priorities.
Confidence to work through unfamiliar challenges while continuing to learn.

Responsibilities

Serve as a trusted first point of contact for associates, management, and resort guests experiencing technical challenges, providing thoughtful support that keeps their day moving smoothly.
Troubleshoot common hardware, software, application, and network connectivity issues, including support for Microsoft Office 365 and Windows 11.
Provide phone-based technical assistance, accurately document work orders, and coordinate timely technician support when an issue requires additional expertise.
Assist with the installation and removal of telephone and data cabling when needed.
Create, modify, and disable user accounts across various systems while supporting the department’s operational needs.
Complete an experiential project focused on an internship-specific learning objective, connecting academic concepts with real-world technology challenges in luxury hospitality.