2027 IT Operations Summer Intern

GCM Grosvenor • Chicago, IL

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About The Position

This 2027 summer internship primarily supports the IT Service Desk, with potential opportunities to work with the IT Infrastructure team on projects selected according to the intern’s interests and planned summer work. The Service Desk is the first line of support for firm users’ enterprise hardware and software requests and issues, and also works on end-user technology, automation, and software projects in partnership with Infrastructure and Cybersecurity teams. The Infrastructure team designs, implements, manages, and supports on-premises and cloud infrastructure, including AWS and Azure services.

The intern will receive training on GCM’s end-user technology stack, including Microsoft 365, Azure Active Directory, Azure Virtual Desktop, Windows 11 administration, Active Directory, Exchange Online, SharePoint Online, Microsoft Endpoint Manager, Atlassian tools such as Jira Service Desk, Cisco Meraki, and the firm’s GenAI solutions. After gaining foundational knowledge, the intern will help users by handling tickets and calls. The summer concludes with a presentation to Technology leadership about the intern’s experience and learning.

The position is suited to a student who is passionate about technology, eager to grow, willing to try new things, and comfortable learning from setbacks. GCM’s Technology department follows a cloud-first strategy, with more than 95% of its infrastructure in Azure and AWS, and emphasizes new technology, collaboration, accountability, high performance, and trust. Intern roles are short-term and are not eligible for company-sponsored benefits. The position does not offer employer visa sponsorship now or in the future; applicants must be authorized to work in the United States without employer sponsorship.

Requirements

• Pursuing a B.A. or B.S. degree concentrated in Information Technology & Management, Network Engineering, Cybersecurity, Computer Science, Information Design, Management Information Systems, Computer Engineering, Analytics, or a related field.
• Experience using Microsoft operating systems and applications, including Microsoft Office and Windows 11.
• Classroom knowledge of or experience with at least one programming or scripting language, such as Python, PowerShell, C#, or JavaScript.
• Ability to adapt in a rapidly changing environment.
• Strong interest in learning new technologies and helping users with technical issues and questions.
• Ability to communicate clearly and concisely with business users and IT staff through written correspondence, presentations, and/or meetings.
• Demonstrated ability to work as a team player, self-starter, and independent thinker.
• Strong customer service, interpersonal, and work-ethic skills.
• Strong verbal and written communication skills.
• Must be currently authorized to work in the United States without employer sponsorship now or in the future.

Nice To Haves

• Experience with Microsoft 365.
• Experience with Mac OS and Apple iOS.

Responsibilities

• Support end users by email, phone, or in person with end-user hardware and enterprise software issues and requests.
• Provide end users with regular updates about their requests or issues.
• Order, configure, and provision end-user hardware, software, and solutions for new hires and existing staff.
• Provide end users with information and training about IT products and services managed by the Service Desk.
• Troubleshoot issues in person or remotely using diagnostic techniques.
• Escalate issues to the appropriate technology teams when the Service Desk cannot resolve them.
• Partner with engineers on end-user technology or automation projects, including analysis, research, design, documentation, implementation, and troubleshooting.
• Document end-user self-service instructions and Service Desk knowledge base articles.
• Define, manage, and continuously improve end-user support processes.
• Use curiosity about AI and AI-enabled tools such as Claude and ChatGPT to improve productivity, problem-solving, and day-to-day workflows.
• Perform related duties as assigned.

Benefits

• Intern positions are not eligible for company-sponsored benefits, including health insurance, paid time off, or the 401(k) plan.
• Employees may be eligible for a discretionary bonus based on individual, team, and company performance.
• The firm describes a comprehensive benefits package for eligible employees, including healthcare coverage, flexible spending accounts, an employer-sponsored retirement plan, paid time off, parental leave, short- and long-term disability, and care and wellness programs; intern positions are explicitly excluded from company-sponsored benefits.

What This Job Offers

• Job Type: Full-time
• Career Level: Intern