Summer 2027 - IT Operations Intern

Franklin Electric•Fort Wayne, IN

About The Position

The IT Operations Intern will focus on Service Desk Operations, ServiceNow Workflow Development, and ServiceNow Data Cleanup. The selected candidate will work alongside existing team members to achieve project goals assigned by the supporting management team. The internship provides exposure to business operations on a global platform while building relationships and meeting project deadlines. The intern will gain exposure to all aspects of IT Operations, with a focus on developing knowledge of customer service, ServiceNow, CrowdStrike, and asset management. Franklin Electric’s intern program offers responsibility, autonomy, training, networking opportunities, lunch-and-learn sessions, team-building activities, and a presentation to senior leaders and executives.

Requirements

Enrolled in college.
Pursuing an IT-related degree.
Knowledge of Microsoft operating systems.
Knowledge of Microsoft Office.
Strong oral and written communication skills, including delivering accurate, clear, and concise messages.
Problem-solving skills, including systematically identifying the likely source of a problem by eliminating potential causes.
Decision-making skills, including identifying issues and opportunities, comparing alternatives, and making timely decisions.
Business process knowledge, including understanding the steps and purpose of important processes used by internal customers.

Nice To Haves

Junior or senior standing in college.

Responsibilities

Respond to internal customers to resolve technology problems.
Enter and manage Incident and Service Request tickets in ServiceNow.
Use ServiceNow to maintain and track IT assets and inventories.
Work with existing team members to achieve assigned project goals and meet project deadlines.
Perform other related duties as required or assigned.