IT Operations Intern - 2027 Summer Intern

Wilton RE•Norwalk, CT

5d•$20 - $30•Hybrid

About The Position

Wilton Re’s Norwalk-based internship program runs for 10–12 weeks and offers a fast-paced opportunity to gain professional experience in an area of study or career interest. Interns take part in an accelerated learning experience, work on active projects, and develop professional skills and business acumen through community outreach, exposure to senior leadership, unique projects, and a network of mentors and fellow interns. This position is based in Norwalk, Connecticut, in a hybrid format with three days in person and two days from home.

Requirements

Be a rising junior or senior.
Attend a four-year university and pursue a bachelor’s-level degree.
Be able to work full time from the beginning of June to mid-August.
Be authorized to work in the U.S.
Have an adaptable and positive attitude.
Have strong communication skills.
Have a continuous growth mindset.
Be collaborative and innovative.

Responsibilities

Inventory and document IT processes, workflows, and operational procedures.
Support documentation of critical business processes and technology dependencies.
Help organize SharePoint and Teams content repositories.
Document workflow owners, dependencies, support contacts, and business purpose.
Assist with automation governance reporting.
Assist with Power BI dashboard maintenance.
Build reports related to SDMT capacity utilization, sprint metrics, ticket trends, project status reporting, and operational KPIs.
Analyze historical service desk data for trends and improvement opportunities.
Assist with project work related to Identity Access Management and Security Groups.
Research AI productivity tools and governance practices.
Assist with AI governance documentation.
Help evaluate opportunities for SDMT operational efficiencies.