2027 IT Operations Summer Intern
About The Position
This summer internship will primarily involve working with the IT Service Desk team. Depending on the candidate’s interests and planned work for summer 2027, qualified interns may also work with the IT Infrastructure team on selected projects. The Service Desk provides first-line support for enterprise hardware and software requests and issues, and contributes to end-user technology, automation, and software projects. It works closely with IT Infrastructure and Cybersecurity on complex issues. The Infrastructure team designs, implements, manages, and supports on-premises and cloud infrastructure, including AWS and Azure. The intern will be trained on GCM’s end-user technology stack, which includes Microsoft 365, Azure Active Directory, Azure Virtual Desktop, Windows 11 administration, Active Directory, Exchange Online, SharePoint Online, Microsoft Endpoint Manager, Atlassian tools such as Jira Service Desk, Cisco Meraki, and the firm’s GenAI solutions. After building foundational knowledge, the intern will support users by handling tickets and calls. The summer concludes with a presentation to Technology leadership about the intern’s experience and learning. The Technology department follows a cloud-first strategy, with over 95% of its infrastructure residing in Azure and AWS. The department is adopting Microsoft 365 and other enterprise services, expanding self-service and automation through its Service Desk portal and an AI-powered helpdesk bot, automating user provisioning and de-provisioning, and upgrading firewall and wireless infrastructure. The culture emphasizes new ideas, empowerment, accountability, high performance, trust, collaboration, and excellence in a fast-paced environment. This is a short-term internship and is not eligible for company-sponsored benefits. The position is not eligible for employer visa sponsorship now or in the future; applicants must be authorized to work in the United States without current or future employer sponsorship.
Requirements
- Pursuing a B.A. or B.S. degree concentrated in Information Technology & Management, Network Engineering, Cybersecurity, Computer Science, Information Design, Management Information Systems, Computer Engineering, Analytics, or a related field.
- Experience using Microsoft operating systems and applications, including Microsoft Office and Windows 11.
- Classroom knowledge of or experience with at least one programming or scripting language, such as Python, PowerShell, C#, or JavaScript.
- Ability to adapt in a rapidly changing environment.
- Strong interest in learning new technologies and helping users with technical issues and questions.
- Ability to communicate thoughts clearly and concisely to business users and IT staff through written correspondence, presentations, or meetings.
- Demonstrated ability to be a team player, self-starter, and independent thinker.
- Superior customer service, interpersonal, and work-ethic skills.
- Strong verbal and written communication skills.
- Currently authorized to work in the United States without employer sponsorship now or in the future.
Nice To Haves
- Experience with Microsoft 365.
- Experience with Mac OS and Apple iOS.
- Curiosity about AI and willingness to use AI-enabled tools such as Claude and ChatGPT.
Responsibilities
- Support end users by email, phone, or in person with end-user hardware and enterprise software issues and requests.
- Provide users with regular updates about their requests or issues.
- Order, configure, and provision end-user hardware, enterprise software, and solutions for new hires and existing staff.
- Provide users with information and training about IT products and services managed by the Service Desk.
- Troubleshoot issues in person or remotely using diagnostic techniques.
- Escalate issues to the appropriate technology teams when the Service Desk cannot resolve them.
- Assist with end-user technology and automation projects, partnering with engineers on analysis, research, design, documentation, implementation, and troubleshooting.
- Document self-service instructions for end users and knowledge-base articles for the Service Desk team.
- Define, manage, and continuously improve end-user support processes.
- Use curiosity about AI and AI-enabled tools such as Claude and ChatGPT to improve productivity, problem-solving, and daily workflows.
- Perform related duties as assigned.
- Present an overview of the summer experience and learning to the Technology leadership team.
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What This Job Offers
Job Type
Full-time
Career Level
Intern
