IT INFRASTRUCTURE MANAGER

Apis Services Inc• PA, US, PA

2d•$100,000 - $120,000

About The Position

The IT Infrastructure & Engineering Manager leads the design, implementation, administration, and ongoing improvement of Apis Services’ infrastructure environment. This is a hands-on leadership role spanning cloud services, server infrastructure, networking, cybersecurity initiatives, systems engineering, and enterprise technology platforms. The manager performs engineering, administration, troubleshooting, and implementation work while overseeing the infrastructure team’s day-to-day operations. The role provides technical staff leadership, coaching, mentoring, and performance management, and serves as the primary escalation point for complex infrastructure and systems issues. It leads infrastructure projects from planning through implementation, manages technology environments and vendor relationships, and ensures infrastructure performance, availability, security, and capacity. The manager also develops infrastructure standards and documentation, partners with stakeholders to deliver solutions, supports business continuity, disaster recovery, and cybersecurity initiatives, and contributes to strategic planning and the long-term technology roadmap. Apis Services provides administrative, operational, and technology support to a network of mission-driven organizations serving children, adults, and families. Employment is administered through Apis Services, Inc. The position is full-time in Norristown, Pennsylvania, with an annual salary of $120,000. Occasional travel to company locations may be needed.

Requirements

Five or more years of progressive IT infrastructure, systems engineering, or network administration experience.
Three or more years of leadership, supervisory, or team management experience.
Strong experience supporting enterprise infrastructure, cloud services, networking, and systems administration.
Demonstrated experience leading infrastructure projects and technology implementations.
Experience managing vendors, budgets, and technology service providers.
Strong troubleshooting, analytical, communication, and organizational skills.
Ability to sit, stand, and work at a computer for extended periods.
Ability to lift and move technology equipment weighing up to 25 pounds.
Ability to travel occasionally to support company locations as needed.
Ability to perform essential job functions with or without reasonable accommodation.

Nice To Haves

Bachelor's degree in Information Technology, Computer Science, Information Systems, Engineering, or a related field is preferred.
Experience supporting multi-site organizations.
Experience with Microsoft 365, Azure, Windows Server, virtualization technologies, networking, and cybersecurity programs.
Relevant certifications such as Microsoft, Cisco, VMware, CompTIA, or similar credentials.

Responsibilities

Lead the design, implementation, administration, and continuous improvement of the organization's infrastructure environment.
Provide hands-on technical leadership for cloud services, server infrastructure, networking, cybersecurity initiatives, systems engineering, and enterprise technology platforms.
Perform engineering, administration, troubleshooting, and implementation work while managing the infrastructure team's day-to-day operations.
Provide leadership, coaching, mentoring, and performance management for technical staff.
Serve as the primary escalation point for complex infrastructure and systems-related issues.
Lead infrastructure projects from planning through implementation, ensuring deadlines, budgets, and business objectives are achieved.
Manage and optimize cloud environments, network infrastructure, virtualized environments, storage platforms, and enterprise systems.
Develop and maintain infrastructure standards, policies, procedures, and documentation.
Partner with internal stakeholders to understand business needs and deliver technology solutions that support organizational goals.
Oversee vendor relationships, technology contracts, and service providers.
Monitor infrastructure performance, availability, security, and capacity to ensure reliable operations.
Identify opportunities to modernize systems, reduce risk, improve resiliency, and optimize technology investments.
Support business continuity, disaster recovery, and cybersecurity initiatives.
Participate in strategic planning and contribute to the organization's long-term technology roadmap.
Lead by example through hands-on technical execution and operational excellence.
Perform other duties as assigned.