IT Infrastructure Manager

Team Select Home Care•Phoenix, AZ

About The Position

The IT Infrastructure Manager leads the team responsible for managing and supporting the organization’s cloud-based and hyperconverged on-premises IT infrastructure, including servers, networks, systems, and third-party integrations. This is a working manager role that combines team leadership with hands-on technical support for escalations, implementations, integrations, and critical infrastructure operations. The position reports to the Director of IT. The role oversees enterprise infrastructure design, implementation, maintenance, and support to ensure reliability, availability, security, and scalability. It also coordinates infrastructure projects and works with internal stakeholders, vendors, and business partners to support operational needs and technology initiatives. The manager supports IT security, compliance, and HIPAA-related requirements, and may participate in scheduled on-call support or escalation coverage as needed. An associate degree in Computer Science, Information Technology, or a related field is required; a bachelor’s degree is preferred. Equivalent combinations of education, technical certifications, and relevant work experience may be considered. The role requires at least five years of experience supporting IT infrastructure environments, including cloud-based and on-premises systems. The listed pay range is $110,000–$130,000 salary.

Requirements

Strong leadership skills and the ability to manage, coach, and develop technical team members.
Strong technical knowledge of cloud-based and hyperconverged on-premises infrastructure environments.
Hands-on experience supporting servers, networks, storage, backups, monitoring tools, and related infrastructure systems.
Ability to troubleshoot complex infrastructure, network, cloud, and system-related issues.
Knowledge of third-party system integrations, vendor platforms, and enterprise application connectivity.
Strong understanding of IT security, access controls, patch management, disaster recovery, system redundancy, and infrastructure best practices.
Ability to manage multiple priorities, projects, escalations, and operational responsibilities.
Strong documentation, communication, and problem-solving skills.
Ability to collaborate with IT teams, business stakeholders, vendors, and leadership.
Strong customer service mindset focused on reliability, responsiveness, and operational excellence.
Associate degree in Computer Science, Information Technology, or a related field required; equivalent combinations of education, technical certifications, and relevant work experience may be considered.
Minimum of 5 years of experience supporting IT infrastructure environments, including cloud-based and on-premises systems.
Experience with Windows Server, Microsoft Azure, Microsoft 365, networking, Nutanix virtualization, enterprise backup solutions, and infrastructure monitoring tools required.

Nice To Haves

Bachelor’s degree preferred.
Prior experience leading, supervising, or managing technical team members preferred.
Experience with PowerShell, automation, scripting, and SQL Server administration preferred.
Experience working in healthcare, HIPAA-regulated, or compliance-focused environments preferred.
Relevant certifications such as CompTIA A+, Network+, Security+, Microsoft, Cisco, Azure, or related infrastructure certifications preferred.

Responsibilities

Lead and manage the IT infrastructure team supporting cloud-based and hyperconverged on-premises systems, servers, networks, and related technologies.
Manage team workload, provide technical direction, coach team members, and support performance management and professional development.
Oversee and participate in the design, implementation, maintenance, and support of enterprise infrastructure systems.
Serve as a hands-on escalation point for complex infrastructure, network, server, cloud, system, and integration-related issues.
Manage and perform hands-on infrastructure integrations with third-party platforms, vendors, and business systems.
Coordinate infrastructure projects, including system upgrades, migrations, implementations, technology refresh initiatives, and infrastructure improvements.
Work with internal stakeholders, vendors, and business partners to support operational needs and technology initiatives.
Manage infrastructure monitoring, patching, backups, disaster recovery, system redundancy, and routine maintenance activities.
Maintain accurate documentation for infrastructure systems, configurations, procedures, integrations, and support processes.
Support IT security, compliance, and HIPAA-related requirements by ensuring infrastructure systems follow organizational policies, standards, and best practices.
Assist with procurement, vendor management, asset lifecycle planning, and software licensing related to infrastructure systems.
Research infrastructure trends and recommend cost-effective solutions to improve performance, reliability, security, and operational efficiency.
Participate in scheduled on-call support or escalation coverage as needed.
Perform other duties and projects as assigned.