IT Infrastructure Manager

Team Select Home Care • Phoenix, AZ

5d • $110,000 - $130,000

About The Position

The IT Infrastructure Manager leads the team responsible for managing and supporting the organization’s cloud-based and on-premises IT infrastructure, including servers, networks, systems, and third-party integrations. This is a working manager role combining team leadership with hands-on technical support for escalations, implementations, integrations, and critical infrastructure operations. The position reports to the Director of IT.

Requirements

• Strong leadership skills and the ability to manage, coach, and develop technical team members.
• Strong technical knowledge of cloud-based and hyperconverged on-premises infrastructure environments.
• Hands-on experience supporting servers, networks, storage, backups, monitoring tools, and related infrastructure systems.
• Ability to troubleshoot complex infrastructure, network, cloud, and system-related issues.
• Knowledge of third-party system integrations, vendor platforms, and enterprise application connectivity.
• Strong understanding of IT security, access controls, patch management, disaster recovery, system redundancy, and infrastructure best practices.
• Ability to manage multiple priorities, projects, escalations, and operational responsibilities.
• Strong documentation, communication, and problem-solving skills.
• Ability to work collaboratively with IT teams, business stakeholders, vendors, and leadership.
• Strong customer service mindset focused on reliability, responsiveness, and operational excellence.
• Associate degree in Computer Science, Information Technology, or a related field required.
• Minimum of 5 years of experience supporting IT infrastructure environments, including cloud-based and on-premises systems.
• Experience with Windows Server, Microsoft Azure, Microsoft 365, networking, Nutanix virtualization, enterprise backup solutions, and infrastructure monitoring tools required.

Nice To Haves

• Bachelor’s degree.
• Equivalent combination of education, technical certifications, and relevant work experience may be considered.
• Prior experience leading, supervising, or managing technical team members.
• Experience with PowerShell, automation, scripting, and SQL Server administration.
• Experience working in healthcare, HIPAA-regulated, or compliance-focused environments.
• Relevant certifications such as CompTIA A+, Network+, Security+, Microsoft, Cisco, Azure, or related infrastructure certifications.

Responsibilities

• Lead and manage the IT infrastructure team supporting cloud-based and hyperconverged on-premises systems, servers, networks, and related technologies.
• Manage team workload, provide technical direction, coach team members, and support performance management and professional development.
• Oversee and participate in the design, implementation, maintenance, and support of enterprise infrastructure systems to ensure reliability, availability, security, and scalability.
• Serve as a hands-on escalation point for complex infrastructure, network, server, cloud, system, and integration-related issues.
• Manage and perform hands-on infrastructure integrations with third-party platforms, vendors, and business systems.
• Coordinate infrastructure projects, including system upgrades, migrations, implementations, technology refresh initiatives, and infrastructure improvements.
• Work with internal stakeholders, vendors, and business partners to support operational needs and technology initiatives.
• Manage infrastructure monitoring, patching, backups, disaster recovery, system redundancy, and routine maintenance activities.
• Maintain accurate documentation for infrastructure systems, configurations, procedures, integrations, and support processes.
• Support IT security, compliance, and HIPAA-related requirements by ensuring infrastructure systems follow organizational policies, standards, and best practices.
• Assist with procurement, vendor management, asset lifecycle planning, and software licensing related to infrastructure systems.
• Research infrastructure trends and recommend cost-effective solutions that improve performance, reliability, security, and operational efficiency.
• Participate in scheduled on-call support or escalation coverage as needed.
• Perform other duties and projects as assigned.

Benefits

• Medical, dental, and vision insurance.
• Paid time off and paid sick time.
• 401(k).
• Referral program.

What This Job Offers

• Job Type: Full-time
• Career Level: Manager
• Education Level: Associate degree