IT Infrastructure Manager

Range USA•Blue Ash, OH

2d•Onsite

About The Position

Range USA is hiring an on-site, full-time IT Infrastructure Manager at its Support Center in Blue Ash, Ohio. Reporting to the Director of IT, the manager leads a multidisciplinary IT team and oversees computing systems and equipment to ensure they operate effectively, efficiently, securely, and reliably. The role supports more than 50 retail locations and the Store Support Center, and calls for strong technical management, knowledge of computer hardware and software, and an understanding of industry best practices. The manager owns infrastructure operations across networking, cloud, endpoint management, servers, telecommunications, Microsoft 365, identity and access management, and retail point-of-sale systems. The role also leads security operations with managed security providers; maintains IT policies, standards, procedures, and documentation; and ensures alignment with PCI DSS, ATF requirements, and internal controls. The position leads infrastructure modernization and migration projects, new-store IT buildouts, IT vendor and contract management, and department budgeting in coordination with the IT Director and Finance. It also establishes change, incident, problem, and knowledge management practices, and collaborates with IT leadership, department heads, and executives to align technology strategy with business objectives.

Requirements

At least 3 years of IT professional experience.
Excellent knowledge of technical management, information analysis, and computer hardware and software systems.
Hands-on experience with computer networks, network administration, and network installation.
Ability to manage technical personnel.
Expertise in implementing, configuring, and testing IT solutions.
Strong creative and analytical thinking.
Experience in project management, application integration, and cloud computing.
Proficiency in infrastructure and operating systems.

Responsibilities

Lead, mentor, and manage IT professionals across network administration, infrastructure and data, software and applications, and technical support; set performance expectations, coach team members, and conduct formal performance reviews.
Oversee IT infrastructure operations across more than 50 retail locations and the Store Support Center, including LAN/WAN networking, cloud infrastructure, endpoint management, server infrastructure, and telecommunications.
Administer and govern the AWS environment, including EC2, RDS, S3, VPC, IAM, Route 53, and CloudWatch; oversee cost optimization, security, backup and recovery, and cloud architecture decisions.
Own Microsoft 365 tenant administration and governance, including Exchange Online, SharePoint, Teams, OneDrive, and Intune; oversee Entra ID identity and access management, conditional access, and directory synchronization across hybrid environments.
Lead IT security operations with managed security providers, including endpoint protection, DNS and web security, vulnerability management, and email security; prioritize remediation, make risk acceptance decisions, and lead security incident response.
Develop, maintain, and enforce IT policies, standards, and procedures, including security policies, data governance frameworks, runbooks, and root cause analysis reports; support alignment with PCI DSS, ATF requirements, and internal control standards.
Lead infrastructure modernization and migration initiatives, including project planning, stakeholder communication, risk management, and post-implementation reviews.
Oversee support for retail POS systems, including SNIPER platform administration and peripheral device management.
Manage end-to-end IT buildouts for new stores, including network provisioning, device imaging and enrollment, POS configuration, account setup, and coordination with store operations, construction, and third-party vendors.
Manage IT vendor relationships and contracts, including negotiation, performance management, renewals, and cost-benefit analysis.
Manage the IT department budget, including forecasting, procurement approvals, cost optimization, and capital expenditure planning with the IT Director and Finance.
Deliver change, incident, problem, and knowledge management processes; ensure changes are documented, reviewed, and communicated; lead post-incident reviews and root cause resolution.
Collaborate with the IT Director, department heads, and executive leadership to align IT strategy with business objectives, communicate technical matters to non-technical stakeholders, and represent IT in cross-functional initiatives and leadership forums.
Maintain and enforce comprehensive IT documentation standards, including network topology diagrams, system architecture records, IP schemes, data flow diagrams, and asset inventories.