IT Help Desk

Midwest Foods • Chicago, IL

5d • $19 - $22 • Onsite

About The Position

Midwest Foods is hiring an Information Technology Support/Helpdesk employee for its Chicago location. The role provides internal technical support and resolves user issues by phone, email, and in person. It is an on-site position, Monday through Friday, from 10:00 AM to 6:00 PM.

The position supports end users, devices, software, hardware, network access, and computer and printer equipment. The employee maintains user accounts and application access, helps troubleshoot network and Internet issues, and escalates problems when further diagnosis is needed. The role also involves maintaining IT supply inventory and following company policies.

Requirements

• Availability to work on-site five days per week; no remote option.
• Strong verbal and written communication skills, including the ability to explain technical concepts to non-technical users.
• Ability to work effectively in a team-oriented environment and collaborate across departments.
• Excellent customer service skills.
• Knowledge of M365.
• Basic understanding of network topology, common network devices, and troubleshooting principles.
• High school diploma or equivalent required.

Nice To Haves

• Additional technical certifications or coursework in IT-related fields.

Responsibilities

• Serve as the first point of contact for end users and provide technical assistance.
• Configure and support workstations, mobile phones, remote terminals, laptops, and desk phones.
• Maintain knowledge of existing hardware and software to support network efficiency and user needs.
• Install new software applications or hardware, coordinating with system administrators when necessary.
• Assist with computer and network support for software and hardware problems reported by users.
• Maintain adequate inventory of IT supplies.
• Maintain computer and printer equipment and arrange service when necessary.
• Add and maintain network users, assign application access, ensure security, and maintain configurations within standards.
• Troubleshoot network and Internet issues.
• Escalate problems to next-level support for further diagnosis.
• Follow up with users to ensure issues are resolved.
• Perform other duties as assigned.
• Perform duties in accordance with company policies.

Benefits

• Health, dental, vision, life, short-term disability, long-term disability, VL, accident, and critical illness insurance.
• 401(k) with employer match.
• Vacation and PTO/sick days.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED