IT Help Desk
About The Position
Anchor Fabrication is seeking a customer-focused and technically skilled IT Help Desk Technician to support its manufacturing operations. The role is the first point of contact for end-user technical support and involves troubleshooting hardware, software, network, and technology issues across multiple facilities. The position offers independent work alongside a professional IT team supporting critical business operations. The job is based in La Vergne, Tennessee, with travel up to 25% to facilities in Tennessee, Mississippi, and Texas. It is a full-time, permanent position with occasional after-hours and on-call support.
Requirements
- Strong knowledge of Microsoft Windows operating systems.
- Experience troubleshooting PC hardware and software issues.
- Working knowledge of Microsoft Office and Microsoft 365 applications.
- Experience supporting printers, copiers, and related peripherals.
- Understanding of wired and wireless network connectivity troubleshooting.
- Strong verbal and written communication skills.
- Excellent customer service and problem-solving abilities.
- Ability to work independently and collaboratively within a team environment.
- High attention to detail and organizational skills.
- Ability to support remote locations using remote access tools.
- Ability to work safely in a manufacturing environment while wearing required PPE.
- Ability to climb ladders, operate a scissor lift, and lift equipment weighing up to 40 pounds.
- Ability to travel periodically to company facilities in Tennessee, Mississippi, and Texas.
Nice To Haves
- 2–3 years of IT support or help desk experience preferred.
- CompTIA A+ and/or Network+ certification.
- Experience with network cabling installation and troubleshooting.
- Knowledge of CAD software applications, including AutoCAD, Inventor, or SolidWorks.
- Experience supporting manufacturing technologies and industrial hardware.
Responsibilities
- Serve as the primary contact for IT support requests through the ticketing system, phone, email, and in-person support.
- Troubleshoot and resolve hardware, software, printer, and connectivity issues for end users.
- Install, image, configure, and deploy desktop and laptop computers.
- Support Windows operating systems, Microsoft 365 applications, VoIP phones, and peripheral devices.
- Assist users with Outlook, Teams, OneDrive, SharePoint, and other Microsoft 365 services.
- Support shop floor technology, including barcode scanners, tablets, handheld devices, and thermal label printers.
- Diagnose and resolve basic wired and wireless network connectivity issues.
- Escalate advanced networking, server, security, and infrastructure issues to senior IT staff as needed.
- Set up equipment and user accounts for new hires.
- Maintain and update IT assets, software licenses, hardware inventory, and related documentation.
- Coordinate with vendors regarding hardware repairs, warranty claims, software support, and equipment replacement.
- Troubleshoot and maintain printers, copiers, and label printers, including managing consumable inventories.
- Assist with installation and troubleshooting of security cameras and access control systems.
- Document solutions and contribute to internal knowledge base articles.
- Follow company IT security policies and promptly report potential security concerns.
- Participate in IT projects and system improvements as assigned.
- Provide occasional after-hours and on-call support.
Benefits
- Competitive compensation and benefits package
- Opportunities for professional development and growth
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
No Education Listed
