IT Help Desk
About The Position
Provide on-site and remote IT support to internal employees using PCs, Macs, printers, mobile phones, and other office devices. Troubleshoot hardware and software issues across Windows, macOS, and Linux platforms, and assist users with cloud-based and locally installed applications, including Microsoft 365. Perform day-to-day identity and device administration in Microsoft Entra ID and Intune, including account and group management, MFA and password resets, license assignment, device enrollment, and compliance. Help employees access and use approved AI tools such as Claude and Microsoft Copilot, manage and resolve service tickets, collaborate with the IT team and stakeholders on escalations, and ensure IT policies and best practices are followed. Perform routine equipment maintenance and updates, and maintain accurate records of IT assets and support activities.
Requirements
- Proven experience in IT support, preferably in a corporate environment.
- Strong knowledge of Windows, macOS, and Linux operating systems.
- Proficiency installing and troubleshooting Microsoft 365 applications.
- Working knowledge of Microsoft Entra ID (Azure AD) and the Microsoft cloud ecosystem.
- Experience with printers, mobile phones, and other office technology.
- Excellent problem-solving skills and ability to work independently.
- Strong communication skills and customer service orientation.
- Must be able to occasionally lift up to 50 pounds.
- Occasional after-hours or on-call work may be required.
Nice To Haves
- Experience with Intune or Azure administration.
- Familiarity with IT ticketing systems; ServiceNow experience is a plus.
- Hands-on experience with AI assistants such as Claude or Microsoft Copilot.
- Exposure to Copilot Studio, agent building, or automation.
- Industry-standard certifications such as CompTIA, Microsoft, or Cisco.
Responsibilities
- Provide on-site and remote IT support for internal employees’ PCs, Macs, printers, mobile phones, and other office devices.
- Troubleshoot and resolve hardware and software issues across Windows, macOS, and Linux platforms.
- Assist users with cloud-based and locally installed applications, including Microsoft 365 applications.
- Perform identity and device administration in Microsoft Entra ID and Intune, including account and group management, MFA and password resets, license assignment, device enrollment, and compliance.
- Support employee access to and use of approved AI tools such as Claude and Microsoft Copilot, including access provisioning and basic troubleshooting.
- Manage the ticket queue and resolve service tickets in a timely manner.
- Collaborate with the IT team and stakeholders on escalations and issue resolution.
- Ensure IT policies and best practices are followed.
- Perform routine maintenance and updates on IT equipment.
- Maintain accurate records of IT assets and support activities.
Benefits
- Company-paid medical, dental, prescription, and vision benefits.
- Life, AD&D, and LTD insurance.
- Paid vacation and holidays.
- Company-matched 401(k) and IRA retirement savings.
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What This Job Offers
Job Type
Full-time
Education Level
No Education Listed
