IT Help Desk Technician

Route 66 Casino Hotel • Albuquerque, NM

11h • Onsite

About The Position

Join the Corporate Information Technology team as an IT Help Desk Technician, delivering technical support across the organization. This customer-focused role is the first point of contact for end users and involves troubleshooting hardware, software, networking, printer, and system-related issues, resolving them promptly or escalating them as needed. The technician also assists with technology projects, maintains IT inventory and equipment, documents solutions, and supports a positive technology experience for employees and guests. The role offers opportunities to expand technical expertise, collaborate with a supportive team, and contribute to continuous improvement of IT services in a fast-paced, dynamic environment. This is an on-site position. Flexible scheduling, including weekends and holidays, is required. Candidates must maintain a valid New Mexico driver’s license, obtain a gaming license, and pass a pre-employment drug and alcohol screening.

Requirements

• High school diploma or GED.
• Strong communication skills and a customer-service focus.
• Problem-solving ability.
• Experience supporting Microsoft-based environments.
• Ability to work flexible schedules, including weekends and holidays.
• Maintain a valid New Mexico driver’s license.
• Obtain a gaming license.
• Pass a pre-employment drug and alcohol screening.

Nice To Haves

• IT certifications such as A+ or Network+.
• Experience with virtualization, Cisco, Linux, or help desk environments.

Responsibilities

• Serve as the first point of contact for end users seeking technical support.
• Troubleshoot hardware, software, networking, printer, and system-related issues.
• Resolve support issues in a timely manner or escalate them as appropriate.
• Assist with technology projects.
• Maintain IT inventory and equipment.
• Document solutions.
• Help provide a positive technology experience for employees and guests.
• Contribute to the continuous improvement of IT services.

What This Job Offers

• Job Type: Full-time
• Education Level: High school or GED