IT Help Desk II

HOPE Community Services, Inc.•Oklahoma City, OK

3d•Hybrid

About The Position

HOPE Community Services, Inc. is a leading outpatient treatment provider in south Oklahoma City. We provide compassionate trauma informed care to individuals whose lives have been impacted by mental health and substance use disorders. We do this by providing compassionate and evidence-based treatment, aimed at improving the quality of life for those we serve. We’re looking for an IT professional who enjoys solving problems, supporting people, and growing their technical skillset. This position bridges front-line help desk support and systems administration, playing a key role in maintaining a stable and secure environment for staff and the clients we serve. The IT Help Desk II provides Tier 1 and Tier 2 technical support to staff across the organization, resolving a wide range of hardware, software, and connectivity issues. This role also assists with maintaining a hybrid IT environment, including on-premises systems and Microsoft 365, helping ensure reliable and secure day-to-day operations.

Requirements

High school diploma or GED required.
Minimum of 2 years of experience in help desk or technical support, with exposure to Tier 2 troubleshooting or systems administration.
Reliable transportation and valid Oklahoma driver's license.

Nice To Haves

Associate’s degree or technical certification in Information Technology preferred.

Responsibilities

Provides Tier 1 and Tier 2 technical support to staff across the organization.
Resolves a wide range of hardware, software, and connectivity issues.
Assists with maintaining a hybrid IT environment, including on-premises systems and Microsoft 365.
Helps ensure reliable and secure day-to-day operations.