IT Help Desk Assistant

Bretz RV & Marine • Missoula, MT

1d • Onsite

About The Position

Bretz RV & Marine is seeking an IT Help Desk Assistant to join their growing IT department. This role is responsible for intaking helpdesk requests for the company via phone and email. The ideal candidate will have high-quality phone skills and a passion for helping people. Previous IT experience is optional, as the company will provide training. Candidates with experience in customer service, retail, or reception will find this a great opportunity.

Requirements

• High school diploma or general education degree (GED)
• Phone skills are a must
• Time management skills - able to manage a list of requests varying in priority
• Experience with Microsoft Office
• Experience with Microsoft Excel
• Top-notch communication skills, both written and oral
• Attention to detail
• Accountability and flexibility with duties as the need arises
• A calm, methodical working style, and most importantly, the ability to stay on task under pressure.

Nice To Haves

• Previous IT experience is optional.

Responsibilities

• Answering phones enthusiastically and logging help requests for the IT department.
• Ensuring that requests for the IT department are appropriately received and recorded in the Help Desk database.
• Practicing patience and compassion when interacting with the company’s internal teams.
• Effectively communicating with the IT team to pass on important information about whatever help is being requested.
• Coordinating with other departments regarding IT technical issues to ensure that the problem at hand is fixed promptly and efficiently.
• Various support tasks such as basic supply purchasing, login assistance, and other duties as assigned.
• Assist with Onboarding/Offboarding, account creation/removal, and FAQ maintenance.

Benefits

• Excellent earning potential and advancement opportunities
• Medical benefits package with multiple plan options to choose from, including vision and dental
• 401(k) retirement plan with employer match
• On-site employee daycare
• Holiday pay and vacation time
• Employee discounts
• Employee borrow program (take a camper and GO CAMPING)
• Profit sharing

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED