IT Generalist I

University of Florida • Gainesville, FL

11d • $61,000 - $66,000 • Onsite

About The Position

The University of Florida Student Health Care Center (SHCC) is seeking an IT Generalist I to provide technical support and systems administration for clinical care, pharmacy services, and administrative operations. The role supports end-user computing, departmental directories, endpoint administration, Microsoft 365, Active Directory, Group Policy, Microsoft Entra ID, and Microsoft Intune. The IT Generalist investigates and resolves technical issues, evaluates user needs, implements approved solutions, documents work, and supports technology projects. The position collaborates with SHCC leadership, Student Life Technology Services (SLTS), UFIT, UF Health IT, the EPIC EHR Specialist, and vendors to protect confidential information and reduce disruptions to patient care.

The role provides onsite and remote support for user devices and related peripherals, administers authorized directory and endpoint-management functions, and supports Microsoft 365 services and employee access lifecycle tasks. It also contributes to technology projects and service improvements, maintains equipment and support records, coordinates vendor and warranty work, develops user documentation, and provides training. Other related duties, cross-coverage, incident response, service recovery, and approved security review and remediation work may be assigned by the SHCC IT Manager.

The typical schedule is Monday through Friday, 7:00 a.m. to 4:00 p.m., with a meal period and a normal 40-hour workweek. Hours may vary with clinic operations, maintenance, deployments, and service disruptions. Occasional evening or weekend work and local travel to supported locations or outreach activities may be required with supervisory coordination; transportation for assigned offsite support is provided.

Requirements

• Bachelor's degree in an appropriate area, or an equivalent combination of education and experience.
• Must be able to lift and move equipment up to 30 pounds.
• Requires walking, bending, and crouching to install devices in offices or labs.

Nice To Haves

• Practical experience supporting Windows workstations and administering Microsoft Active Directory, including organizational units, computer objects, security groups, permissions, and account lifecycle tasks.
• Working knowledge of Group Policy and GPO creation, testing, deployment, inheritance, filtering, and troubleshooting in a managed Windows environment.
• Experience with Microsoft Intune device enrollment, configuration profiles, application deployment, compliance monitoring, and endpoint troubleshooting; familiarity with Microsoft Entra ID identities, groups, device records, and delegated administration.
• Demonstrated competency with Microsoft 365, especially Outlook, Teams, OneDrive, and SharePoint, including synchronization, permissions, sharing, and collaboration support.
• Experience diagnosing hardware, software, printing, scanning, TCP/IP, DNS, DHCP, wired and wireless connectivity, and authentication issues; familiarity with macOS and mobile operating systems.
• Experience supporting healthcare or higher education users; familiarity with Epic/Citrix access, clinical peripherals, pharmacy applications, or other systems used in a healthcare setting.
• Experience with IT service management and asset tracking tools such as TeamDynamix; ability to maintain useful incident records, technical procedures, and user documentation.
• Knowledge of endpoint security, encryption, patching, least privilege, and protection of confidential information; familiarity with PowerShell or other approved automation tools.
• Strong customer service, interpersonal communication, and problem-solving skills; ability to explain technical issues clearly, manage competing priorities, and work independently and collaboratively.
• Relevant coursework or current certifications in systems administration, Microsoft technologies, networking, or technical support, such as applicable Microsoft credentials or CompTIA A+, Network+, or Security+.

Responsibilities

• Provide onsite and remote support for desktops, laptops, mobile devices, printers, scanners, telephony, and related peripherals.
• Diagnose and resolve routine and moderately complex hardware, operating system, application, authentication, and connectivity incidents; prioritize requests by clinical and operational impact, document troubleshooting in TeamDynamix, coordinate escalations, and validate restored service with users.
• Support workstation access to Epic Hyperdrive/Citrix, document scanning and eFax, dictation tools, pharmacy applications, and connected clinical peripherals in coordination with application owners and vendors; refer application build, clinical configuration, and specialized equipment changes to authorized owners.
• Administer SL/SHCC Active Directory organizational units, computer objects, authorized user and security group changes, and departmental access permissions within delegated rights.
• Configure, test, maintain, and troubleshoot departmental Group Policy Objects, coordinating shared or centrally managed policies with SLTS and UFIT.
• Use delegated Microsoft Intune permissions to enroll and configure devices, deploy approved applications and configuration profiles, monitor compliance, and resolve endpoint management issues.
• Use delegated Microsoft Entra ID permissions to manage authorized group membership and device records and troubleshoot identity and access issues.
• Maintain approved endpoint security settings, encryption, patches, and configuration standards; document, test, and implement changes with appropriate approval and rollback procedures.
• Support Microsoft 365 services, including Outlook, Teams, OneDrive, and SharePoint; troubleshoot synchronization, file access, sharing, collaboration, and user profile issues, and assist with approved migrations from legacy storage and profiles.
• Coordinate onboarding, role changes, and separation tasks with supervisors, the departmental DSA, and system owners; prepare devices, verify authorized access, assist with initial sign-in and multifactor authentication, and arrange timely access removal and equipment recovery.
• Apply least privilege and approved data handling practices, provide user guidance, and confirm successful setup.
• Evaluate user needs and assist with planning and implementation of operating system upgrades, equipment refreshes, office relocations, clinical outreach technology, and alignment with SLTS and UFIT standards.
• Complete assigned project components independently, pilot proposed configurations, test application and peripheral compatibility, document results, and coordinate deployment schedules with affected teams.
• Diagnose network connectivity and coordinate infrastructure changes with responsible teams.
• Recommend practical workflow improvements and use approved scripting or automation tools to make recurring administrative tasks more consistent and efficient.
• Maintain accurate hardware and software inventory, device assignment, lifecycle, and support records in designated systems.
• Coordinate vendor troubleshooting, warranty repairs, replacements, and approved equipment disposal or reuse, including required data sanitization; assist with technical specifications and equipment recommendations for purchasing.
• Develop and maintain procedures, configuration records, knowledge articles, and user tip sheets; provide individual or small-group training on supported tools and encourage use of the Student Life IT Helpdesk and established support processes.
• Perform other related technical duties assigned by the SHCC IT Manager; provide cross-coverage, participate in incident response and service recovery within assigned authority, and assist with approved security reviews and remediation activities.

Benefits

• Robust healthcare package
• Generous leave policies
• Retirement planning
• Professional development opportunities
• Work-life balance
• Full-time TEAMS employees accrue vacation leave at 6.769 hours biweekly (22 days annually) and sick leave at 4 hours biweekly (13 days annually).
• Eligible for eleven paid holidays each year.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level