IT Generalist

ZLINE•Reno, NV

10d•Onsite

About The Position

ZLINE Kitchen and Bath is hiring an IT Generalist to provide company-wide IT support and administration. The role is based on-site in Reno, Nevada, and serves the Reno location as well as the company’s other locations remotely. The IT Generalist manages devices, business systems, networks, warehouse and facilities technology, and security operations, while coordinating vendors and documenting common procedures. The role also plans technology for trade shows and requires travel to one trade show per year.

Requirements

At least 3 years of experience in IT support or systems administration, ideally as the primary IT person for a small or mid-sized company.
Hands-on experience managing macOS with an Apple MDM such as Iru or Jamf.
Experience administering Google Workspace and supporting cloud business applications.
Solid networking fundamentals, including VLANs, DHCP, DNS, firewall rules, VPN, and Wi-Fi.
Good security practices, including MFA, least-privilege access, and careful handling of administrator credentials.
Ability to set priorities independently and explain technical problems in plain language.
Habit of documenting systems and fixes.
Willingness to travel to one trade show per year.

Nice To Haves

Cisco Meraki experience, especially MX security appliances and wireless.
Experience with warehouse and logistics technology, including rugged Android scanners, Zebra printers, and shipping software.
Administrative experience with Salesforce, NetSuite, or Shopify.
Phone system and contact center administration experience, ideally with Vonage.
Scripting experience in shell, Python, or Google Apps Script.
Certifications such as CompTIA Network+ or Security+, Cisco CCNA, or Apple certifications.

Responsibilities

Provide first-line IT support for the Reno site and remotely for other locations.
Manage the Mac, iPhone, and iPad fleet through mobile device management, including enrollment, configuration profiles, updates, and security baselines.
Administer business systems, including user accounts, permissions, licenses, and configurations.
Manage employee onboarding and offboarding, ensuring access is provisioned and removed appropriately.
Manage networks across company sites, including firewalls, switches, wireless, VPN, and VLANs, and coordinate with internet service providers.
Support warehouse technology, including mobile scanners, label printers, laser printers, and shipping software.
Support facilities technology, including electronic shelf labels and security cameras, and plan and deploy NVR systems.
Respond to security alerts, complete security assessments for retail partners, and take down websites impersonating the company’s brand.
Manage IT vendors, contracts, and renewals, and recommend tools that save time or money.
Plan technology projects for trade shows, including large-format video displays, sound systems, and camera equipment.
Write documentation and standard operating procedures that help coworkers resolve common problems themselves.