IT Support Generalist

Bering Straits Native Corp•Orlando, FL

9d•Onsite

About The Position

The IT Support Generalist provides end-user help desk and workstation support, responding to and resolving requests through the IT Help Desk. The role includes ticket management, workstation configuration and deployment, equipment and software inventory, onboarding support, procedure documentation, and escalation of issues. The position requires customer service, sound judgment, effective prioritization, and the ability to manage multiple high-priority tasks in a fast-paced technical environment. The role is performed primarily in an office setting and may require occasional travel. This position has no supervisory responsibilities.

Requirements

High school diploma or GED equivalent.
0–1 years of basic IT experience.
Demonstrable knowledge of basic applications and problem-solving skills.
Ability to apply logical or scientific thinking to define problems, collect data, establish facts, and draw conclusions.
Knowledge of organizational procedures and workflows.
Basic knowledge of relevant technologies or tools, such as Microsoft 365, communication platforms, or industry-standard software.
Knowledge of customer service practices and professional inquiry management.
Awareness of data privacy and confidentiality principles.
Clear and professional written and verbal communication skills.
Time management and prioritization skills, including balancing tasks and meeting deadlines.
Problem-solving and critical-thinking skills.
Interpersonal and teamwork skills.
Attention to detail and ability to produce accurate work.
Ability to adapt to stressful or emergency situations and maintain effective working relationships.
Ability to meet the role’s physical demands, including bending, stooping, sitting, walking, or standing for extended periods, while maintaining mental alertness.

Nice To Haves

Experience with ticketing systems.

Responsibilities

Provide Help Desk support and resolve end-user problems.
Monitor and respond to IT Help Desk requests and process Service Desk tickets in priority-based first-in, first-out order.
Modify local workstation configurations, utilities, and default software settings.
Use and maintain Help Desk tracking software and document internal procedures.
Assist with onboarding new users.
Ensure workstations have required computers, monitors, keyboards, mice, hard drives, and specialized equipment.
Install, test, and configure workstations, peripheral equipment, and software.
Maintain inventory of equipment, software, and software licenses.
Report issues to the Service Desk for escalation.
Set up and deploy PCs for new employees using standard hardware, images, and software.
Assign users and computers to appropriate Active Directory groups.
Perform workstation hardware and software upgrades as needed.
Carry out planning, directing, reporting, and administrative responsibilities for the position.
Use job-related terminology, mathematical formulas, office machines, and equipment effectively.
Analyze forms, reports, spreadsheets, records, documentation, correspondence, and other materials required by the job.
Manage multiple high-priority initiatives in a fast-paced technical environment and maintain effective working relationships.