IT Field Technician
About The Position
Join a Growing Industry with Guardian Protection! Are you interested in working in a rapidly expanding industry? The increased demand for smart homes and security has created an exciting new opportunity at Guardian Protection. We offer cutting-edge technology, 24/7 professional monitoring, and peace of mind to hundreds of thousands of customers. Our products are expertly installed, monitored by real people, and truly make a difference. We do what we do because of one simple truth: life is better when it’s safe. Position Summary As a member of our IT Field Technician operations team, you'll be responsible for providing on-site installation services to all the company's commercial customers and some residential customers. Your primary focus will be installing hardware and software products and services that have been specified and sold. A strong commitment to delivering high-quality service is essential.
Requirements
- Solid understanding of small business or residential class routers and network equipment and have the experience and knowledge to be able to configure and troubleshoot remote viewing of our surveillance systems and network-based access control systems.
- Knowledge of all Microsoft operating systems such as Windows 10/11 as well as Microsoft Server OS is a must.
- The ability to install and configure apps on both the Android and iPhone/iPad based devices is a must.
- Network termination to 568A/B standards is required.
- Valid Driver’s License with an acceptable driving history.
Nice To Haves
- Basic knowledge of Microsoft SQL Server is desired as some of the software products we deploy are database driven.
- Any Linux OS experience is a plus.
- Basic electronics experience and wiring skills are desired.
- Relay logic and any experience with security electronics is a plus.
Responsibilities
- Work on servers, workstations, software and networks that will either be completely installed and supplied by our company or in environments where we will install software and hardware on customer owned networks, servers and workstations.
- Interacting with both technical and non-technical customers.
- Using your solid networking background to work with our customer's IT departments to solve software, networking, and hardware issues.
Benefits
- Attractive compensation package.
- Comprehensive benefits starting day one.
- Opportunities for growth within the company.
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What This Job Offers
Job Type
Full-time
Career Level
Mid Level
Education Level
High school or GED
