IT Field Technician

Five Rivers IT, Inc. • Boston, MA

6d • Hybrid

About The Position

This role involves providing IT support to customers through various channels including phone, email, and in-person interactions. Responsibilities include troubleshooting server and network issues, deploying applications, adhering to change control processes, managing server and network equipment, documenting procedures, and working on assigned projects. The position also requires availability for off-hours emergencies, on-call rotations, and on-site client visits as needed.

Requirements

• Microsoft Intune, Entra ID, 365
• Previous experience in IT, customer service, or other related fields
• Ability to build rapport with clients
• Strong troubleshooting and critical thinking skills
• Positive and professional demeanor

Responsibilities

• Attend customer support requests via phone, email, or in person.
• Performing server and network troubleshooting remotely and on site
• Doing application deployments
• Follow change control process
• Managing servers and network equipment
• Document and follow procedures
• Work on projects and tasks assigned in a timely manner
• Be available for emergencies and scheduled tasks during off business hours
• Be available for off hours on-call rotation.
• On-site visits to client site as needed

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: No Education Listed