IT Field Technician

Waste Connections•Charlotte, NC

3d•Hybrid

About The Position

Waste Connections is looking for an IT Field Support Technician to provide various IT support requests, remote site support, and address IT-related issues to ensure districts operate smoothly. This role requires travel to supported sites for hands-on IT field support when remote assistance is insufficient. The technician will use helpdesk incident management software to resolve system-related issues and enhance end-user productivity. Key responsibilities include installing, configuring, and maintaining core WCI software applications, managing Active Directory Security group memberships, ordering and setting up mobile devices, deploying software updates and patches, setting up new PCs, and assisting with telecom projects. The position also involves installing and configuring Ubiquiti network equipment and security cameras, assisting with the management of billing software based on SQL databases, and supporting acquisitions. This is a challenging yet rewarding, hands-on role that requires a self-starter with a desire to learn new technologies.

Requirements

Support coverage of District site and field locations will require up to 25% travel schedule including overnight, and periodic extended stays dependent on project and workload.
Demonstrated proficiency in at least four of the following areas: Windows 10/11 OS fundamentals, Thin Clients and Citrix Software fundamentals, Knowledge of Windows Server 2012 - 2022, VOIP Telecom Phone systems, Microsoft SQL database principles, General Networking principles.
Aptitude for IT troubleshooting methodology.
Willing to adapt, learn and be independently proficient.
Must be able to lift up to 50lbs.

Nice To Haves

Bachelor’s Degree in Computer Science or related field.
2 years or more of Network Administration and support.
Experience working with Microsoft OS and Office Applications.
Cell phone and app proficiency.
Independent with the ability to manage multiple projects simultaneously.
Proficient time management and organizational skills.
Proficient Communication with Districts and associated team members.

Responsibilities

Provide various IT support requests and remote site support.
Address IT-related issues to keep districts running properly.
Travel to supported sites for IT field support when remote assistance is not sufficient.
Respond to and resolve a wide variety of system-related issues using helpdesk incident management software.
Install, configure, or maintain core WCI software applications.
Manage Active Directory Security group memberships.
Order and set up mobile devices.
Deploy new software releases and patches.
Set up new PCs.
Assist with telecom projects.
Install and configure Ubiquiti network and security cameras.
Assist with management of billing software based on SQL databases.
Assist with acquisitions.
Installation, configuration and troubleshooting of TCP/IP networking.
Cisco Switching configuration, Cisco routers, Meraki SD-WAN, ISP procurement, Wireless Bridging, Port Configuration (VLANs, Port Configurations, etc.).
Configuration and troubleshooting of Microsoft Office Suite.
PC and Laptop hardware configuration and troubleshooting.
Build and configure end user systems including WCN required security software suite.
Maintain district VOIP phone systems, including procurement and configuration with Spectrum WAVE VOIP services.
Basic Microsoft Windows end user configuration (profiles, printers, application, and AD group membership configuration).
iPhone and Android phone procurement, configuration, troubleshooting, and repair (ATT and/or Verizon).