IT Field Technician

Quick Quack•Lawndale, CA

7d•Onsite

About The Position

Get ready to dive into the thrilling world of technology as an IT Field Technician at Quick Quack! We're on the lookout for a tech-savvy superstar who can maintain IT equipment across our Quick Quack locations and install cutting-edge systems and hardware at our exciting new sites. As a member of our Field Tech team, you'll be at the forefront of Quick Quack's incident management process. You'll ensure that our internal service level agreement (SLA) requirements are not only met but exceeded on a regular basis. How? By swiftly responding to submitted incidents, conducting field audits, and successfully completing assigned IT projects. We rely on you to keep our operations running smoothly!

Requirements

Great problem solving skills
Excellent communication skills
Customer-oriented and cool-tempered
1-2 years experience installing computer and networking equipment
Self-motivated and organized individual
Proficient with all versions of Windows
Knowledge of LAN/WAN networks, TCP/IP protocols, general network technologies, & ethernet wiring standards
Ability to work high energy team environment
Outstanding diagnostic, problem solving, and analytical skills
Good understanding of computer systems, mobile devices and other tech products
Ability to diagnose and resolve intermediate technical issues
High school diploma or equivalent
Valid state driver’s license and maintain a clean driving record.

Responsibilities

Work in a highly collaborative team environment with an open communication culture
Help identify systemic problems and work with engineering to create solutions
Communicate clearly with non-technical team members and train as needed
Install wash site network system including running cable, terminating connections, equipment installation, wireless tuning, network configuration, and optimization
Administer, setup and install point of sale hardware and software
Test and configure PC software and maintain and repair hardware and peripheral devices
Administer software deployments on mobile platform (Apple iPad)
Organize and schedule hardware upgrades and maintenance
Ensure that installations are performed according to specs, budget and time requirements
Ensure that stores are maintained to Quick Quack standards in all regions
Track hardware inventory, and ensure replacements are made as necessary
Create technical and non-technical documentation to assist in managing and supporting IT systems.
Communicate updates to operations leaders.
Participate in a weekly on call rotation for emergency repairs.
Dispatch or coordinate with team to facilitate emergency repairs.
Other Duties may be assigned to meet business needs.