IT Field Technician I

Rockland Trust • Lowell, MA

9h • $38 - $45

About The Position

The IT Field Technician I installs, maintains, and troubleshoots IT infrastructure across branch and data center environments. The role provides hands-on support for networking, telecommunications, desktops, and servers while helping maintain service availability and customer satisfaction. The technician also supports IT and telecommunications incidents and requests, participates in scheduled maintenance and branch renovations, and serves as backup support for network, telecom, desktop support, and server analysts. The role requires travel to branch and data center locations and may involve working at alternate sites.

Requirements

• Understand TCP/IP networking.
• Have 1–3 years of networking experience.
• Have hands-on experience with routers, switches, media servers, telephone systems, and desktop/server connectivity.
• Be familiar with Microsoft Word, Excel, PowerPoint, Visio, Outlook, and Ivanti.
• Be able to lift and move equipment weighing up to 40 pounds.
• Be able to bend, lift, reach, and stretch frequently, and stand, walk, drive, and travel for 4–8 hours daily.
• Be able to travel to branch and data center locations, potentially beyond 50 miles, and work at alternate sites when needed.
• Have strong troubleshooting, problem-solving, and customer-facing support skills.
• Be able to take ownership of incidents, requests, and tasks and work independently.
• Focus on root-cause analysis and maintain Service Level Agreements (SLAs).
• Be willing to work nights, weekends, holidays, or extended workdays as required.

Nice To Haves

• Banking experience.
• Familiarity with network management and automation concepts.

Responsibilities

• Install and support server racks and UPS equipment.
• Install and support desktops, laptops, switches, and routers.
• Install and support phones and telecommunications equipment.
• Respond to incidents affecting service availability.
• Perform hardware repairs and support activities directed by the IT support organization.
• Serve as a primary contact for IT- and telecommunications-related issues.
• Participate in scheduled maintenance and branch renovations.
• Maintain compliance with applicable laws, regulations, and company policies.
• Provide backup support for the Network Analyst, Telecom Analyst, Desktop Support Analyst, and Server Analyst.

Benefits

• Competitive compensation with performance-based incentive awards.
• Health insurance.
• Dental insurance.
• 401(k) and defined contribution retirement plan.
• Long-term disability insurance.
• Life insurance.
• Paid vacation.
• Day care reimbursement.
• Tuition assistance for undergraduate and graduate programs.
• Award-winning wellness program.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: No Education Listed