IT Field Technician

Jaynes Corporation • Albuquerque, NM

14h • Onsite

About The Position

The IT Field Technician manages and coordinates IT-related activities across the organization, providing responsive technical support to employees and clients. The position supports hardware, software, networking, and site connectivity through both remote assistance and on-site work at the company’s main office and active construction job sites. The role involves coordinating with vendors, troubleshooting and resolving issues, maintaining IT records, supporting IT policies and security compliance, and training users. It combines independent work with collaboration with project teams, field staff, and service providers in a professional, friendly, team-oriented environment.

Frequent travel to job sites may be required. The position calls for adaptability to varying site locations and conditions, awareness of safety protocols, and eligibility to drive a company or personal vehicle for company purposes. Physical tasks may include lifting and transporting equipment weighing up to 50 pounds, climbing stairs or ladders, crouching, kneeling, and working in confined spaces. Typical hours are Monday through Friday, 8:00 a.m. to 5:00 p.m., with occasional work outside those hours to support site operations or urgent issues. Full-time and part-time options are available. Regular full-time employees are eligible for the full benefits package; regular part-time employees and interns have limited benefits.

Requirements

• Proven experience in an IT support or coordination role.
• Basic technical knowledge of IT systems, networks, and software.
• Excellent problem-solving and troubleshooting skills.
• Detail-oriented, with strong organizational skills.
• Ability to provide friendly and effective customer service.
• Strong communication and interpersonal skills.
• Ability to work independently and as part of a team.
• Current and valid driver’s license in the state of permanent residence; must be insurable by Jaynes automobile insurance carrier to drive a Jaynes vehicle.
• Must be eligible under the Fleet Safety Management policy to operate a company vehicle or a personal vehicle for company purposes.
• Must pass pre-employment screening, which may include drug and alcohol screening, background and motor vehicle records checks, reference checks, and a physical if applicable.
• Must be legally authorized to work in the United States and complete the federal I-9 Employment Eligibility Verification process; employees will be entered into E-Verify.
• Ability to perform physical tasks including lifting and transporting IT equipment up to 50 pounds, climbing stairs or ladders, crouching, kneeling, and working in confined spaces.
• Adhere to on-site safety protocols and use personal protective equipment (PPE).

Nice To Haves

• Relevant certifications, such as CompTIA A+ or ITIL.

Responsibilities

• Provide remote and on-site technical support and assistance to employees and clients.
• Coordinate with external vendors and service providers for IT-related services.
• Monitor and troubleshoot IT issues, ensuring timely resolution.
• Maintain accurate records of IT assets, configurations, and user requests.
• Assist with implementing and maintaining IT policies and procedures.
• Conduct regular IT audits and ensure compliance with security protocols.
• Provide training and support to users on IT systems and applications.
• Travel to office and job sites as needed and remain eligible to operate a company or personal vehicle for company purposes under the Fleet Safety Management policy.
• Perform other duties and responsibilities as assigned.

Benefits

• Medical insurance for eligible regular full-time employees.
• Dental insurance for eligible regular full-time employees.
• Vision insurance for eligible regular full-time employees.
• Health savings account (HSA).
• Dependent care flexible spending account (FSA).
• Company-paid and supplemental life insurance.
• Long-term and short-term disability insurance.
• Cancer, accident, and hospital indemnity coverage.
• Retirement planning, including a 401(k) and Employee Stock Ownership Plan (ESOP).
• Bonus plan.
• Paid holidays.
• Up to five weeks of paid leave.
• On-site healthcare clinic for employees and their dependents.
• Employee wellness program with financial incentives.
• Free weekly yoga classes.
• Employee assistance program (EAP).
• Fitness membership reimbursement program.
• Limited benefits for regular part-time employees and interns.

What This Job Offers

• Job Type: Full-time
• Education Level: No Education Listed