IT Field Technician
Bechtel Corporation•Chandler, AZ
•Onsite
About The Position
Bechtel is seeking an Information Systems & Technology (IS&T) Technician to join the IS&T team at a project construction site in Chandler, Arizona. Reporting to the IS&T Field Lead, the technician supports IS&T infrastructure and services across the site and field offices. The role involves managing and maintaining hardware, software, and operating systems; supporting video conferencing; resolving network issues; managing mobile devices; and overseeing printing services to support end users.
Requirements
- Bachelor’s degree (or international equivalent) and 2–5 years of relevant experience, or 6–9 years of relevant work experience in lieu of a degree.
- Good understanding of major IT infrastructure systems, including Microsoft domains, Cloud VPN, Virtual Servers, Caching File Servers, SDWAN, and Teams Voice, and how to plan their implementation.
Nice To Haves
- Microsoft Azure Fundamentals.
- ITIL v4 Foundation certification.
Responsibilities
- Service incidents, requests, and tasks for deployed infrastructure services used by end users.
- Train users and resolve problems; upgrade hardware, software, and operating systems on end-user PCs and mobile devices.
- Follow established technology standards, policies, support processes, and security requirements.
- Help establish and monitor service-delivery and customer-satisfaction metrics.
- Provide end-user support for collaboration technologies, including video conferencing, Surface Hubs, Poly, and Microsoft Teams.
- Support Local Area Networks and Wireless Networks.
- Support end-user requirements involving Active Directory, DHCP, DNS, print and file services (including Follow Me Print), and SharePoint.
- Manage and maintain assets and configuration items in ServiceNow.
- Perform moves, adds, and changes.
- Participate in special projects as assigned.
- Participate in the rollout of new technologies and services, and security remediations.
- Travel to offices and job sites for short-term project support.
- Provide proactive, timely support to executives and VIPs, both directly and remotely.
- Deploy networks, routers, switches, and associated patching.
- Deploy and support Teams voice and Poly video endpoints.
- Develop IT reports and dashboards and automate workflows as required.
- Recommend process-improvement solutions.
- Develop IT support guides and user training.
Benefits
- Robust benefits intended to support employees’ well-being and growth; specific benefit details are not listed in the posting.
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What This Job Offers
Job Type
Full-time
Career Level
Mid Level
