IT FIELD SUPPORT TECHNICIAN I

Nabors•Casper, WY

About The Position

The IT Field Support Technician provides support to Nabors businesses and follows the direction of the Nabors Corporate Services Information Technology Department in North Dakota and Eastern Montana. The role reports to the IT Field Services Manager and regularly interacts with IT personnel, other Nabors departments, field personnel, and corporate departments. The technician supports regional offices and drilling rigs by installing, maintaining, and troubleshooting technology, including network devices, computers, peripherals, IP camera systems, mobile devices, and wireless communications systems. The position also involves installing and terminating low-voltage communications cables, monitoring network and wireless internet performance, responding to support requests, tracking inventory, and providing 24-hour on-call support to office and field locations. The role includes outdoor work in challenging field environments and travel by air or car to offices, field locations, or supplier sites as needed. The employee must hold a valid driver's license and may be required to support emergency response under the Nabors Disaster Recovery Plan.

Requirements

High school diploma.
2–4 years of Information Technology-related studies or work experience.
Knowledge of network systems support and troubleshooting.
Intermediate MS Office skills.
Professional presence and demeanor.
Good verbal and written communication skills.
Ability to develop new ideas and work independently.
Creative thinking and problem-solving ability.
Attention to detail.
Ability to travel as needed.
Ability to interact collaboratively with internal and external clients.
Valid driver's license.
Ability to perform physical work, including lifting and carrying, pulling, pushing, reaching, squatting, kneeling, using a stepladder, and climbing stairs.

Nice To Haves

Oilfield-related rig operations or rig instrumentation experience.
Experience with two-way satellite internet systems.
Related military experience.
College degree.
Cisco certifications.
Related project support experience.

Responsibilities

Support regional offices with Nabors equipment, including network devices, computers and peripherals, IP camera systems, mobile devices, and other Nabors-owned technology, as directed by the Field Services Manager.
Install, maintain, and support technology on Nabors drilling rigs, including network devices, computers and peripherals, IP camera systems, mobile devices, and wireless field communications via satellite and mobile broadband systems.
Install and terminate low-voltage communications cables.
Monitor the performance of drilling-rig network hardware and wireless internet systems.
Proactively report or address potential issues in offices and field operations.
Assist with field testing of hardware and software applications.
Track support requests in the ticketing system and identify recurrent issues.
Provide 24-hour on-call technical support to office and field locations.
Maintain control of IT equipment inventory.
Travel to offices, field locations, or supplier sites as needed.
In an emergency, work in accordance with the Nabors Disaster Recovery Plan, assist with emergency response, and mobilize other staff members if needed.