IT Field Technical Support Specialist

RAYUS Radiology•St. Louis Park, MN

12h•$27 - $39•Onsite

About The Position

RAYUS Radiology is looking for an IT Field Technical Support Specialist to join their team. The role involves providing IT support and maintenance within the organization's computing environment, including installing, diagnosing, repairing, maintaining, and upgrading PC hardware and other end-user equipment to ensure optimal performance. The position will also participate in projects such as upgrades, system replacements, new locations, and moves as designated by business needs. RAYUS Radiology aims to challenge the status quo by highlighting radiology as a critical first step in diagnosis and proper treatment.

Requirements

Associate's Degree in computer science, information technology, or related field; may consider a technical college certification and two (2) years of direct IT support experience in lieu of degree
Two (2) years' experience working in a call center (helpdesk) environment
Experience with operating systems (e.g., Windows, Linux), productivity software (e.g., Microsoft Office Suite), and networking protocols (e.g., TCP/IP, DNS)
Proficiency in troubleshooting hardware, software, and network issues
Valid driver's license and proof of current insurance

Nice To Haves

Certifications such as CompTIA A+, CompTIA Network+, Microsoft Certified Professional (MCP), or equivalent are a plus
Health care experience

Responsibilities

Respond to client inquiries concerning systems operation and diagnosis of system hardware, software and reported issues/problems
Communicate effectively with end-users to gather requirements, provide updates, and resolve issues in a timely manner
Create, and respond to field service requests generated via the IT Service Management System (ITSM)
Escalate complex issues to Level 2 or Level 3 support resources when necessary
Install, configure, and maintain hardware components such as workstations, printers, and other equipment as required; and collaborate with other technical resources when necessary
Create and maintain knowledge base documentation in the ITSM in order to facilitate self-service support and knowledge sharing
Ensure software applications are up-to-date and compatible with existing systems
Support and/or coordinate regular system updates and patches with Enterprise Imaging Services, System Engineer, Database and Network resources as needed
Maintain an inventory of IT assets, including hardware, software licenses, and peripherals
Maintain and manage recycle program of EOL equipment in collaboration with Enterprise IT Operations leadership
Collaborate with cross-functional teams, i.e. Enterprise IT resources, vendors, and business stakeholders, to address IT-related challenges and implement solutions
Support new location builds or move requests including but not limited to identifying and procurement of required hardware, configuration, and installation of equipment
Supports audio and video equipment in conference rooms and imaging centers; and coordinates with 3rd party vendors and operational stakeholders as necessary
Acts as a resource to peers and shares knowledge to resolve open inquiries efficiently and effectively
After hours support onsite or offsite for emergencies and planned maintenance
Completes other tasks and projects as assigned