IT - Technical Support Specialist

Redwood Family Care Network•Kent, WA

2d•Onsite

About The Position

Redwood Family Care Network is an innovative leader in delivering person-centered home and community-based services to individuals with intellectual and developmental disabilities. Our Mission is to provide World Class person-centered services, supports and advocacy for individuals in positive and life-enriching environments.

Requirements

Strong knowledge of operating systems: Windows, macOS, and Linux.
Proficiency with Google Workspace (Gmail, Drive, Docs, Admin Console) administration and troubleshooting.
Experience configuring and supporting Unifi Network equipment (access points, switches, controllers).
Familiarity with Remote Monitoring and Management (RMM) platforms for endpoint management and automation.
Networking fundamentals: TCP/IP, DNS, DHCP, VPNs, VLANs.
Troubleshooting hardware, software, and peripheral devices.
Knowledge of remote desktop tools and diagnostic utilities.
Understanding of mobile device support (iOS and Android).
Basic knowledge of cybersecurity best practices.
Experience with ticketing/helpdesk systems.

Nice To Haves

CompTIA A+
Network+
Security+
Google IT Support Professional Certification

Responsibilities

Providing technical support and troubleshooting assistance to our customers.
Demonstrating excellent problem-solving skills, and a customer-focused approach to ensure timely resolution of issues and customer satisfaction.
Patience, empathy, ability to stay calm and professionalism under pressure is a must.

Benefits

Comprehensive benefits options, including medical, dental, vision, life, STD, LTD, hospital indemnity, critical illness, and accident insurance.
HSA, Health Care FSA and Dependent Care FSA
EAP (Employee assistance program)
Employee discount program
PTO (Paid time off)
Dayforce Wallet
Daily Pay
Pre-Tax 401(k)
After-Tax Roth
Tuition discount through Capella University