IT - Technical Support Specialist
About The Position
SAILS Washington is dedicated to providing quality community-based support services for people of all ages and needs. SAILS Washington is an innovative leader in delivering person-centered home and community-based services to individuals with intellectual and developmental disabilities. Our Mission is to provide World Class person-centered services, support and advocacy for individuals in positive and life-enriching environments. SAILS Washington takes a ZERO tolerance stance on abuse and neglect. Any allegations will be reported to the proper authorities. We are committed to the Health and Safety of the individuals we support. Our employees share a passion for making a positive impact in the lives of others. We are looking for individuals who share our Mission, Vision, and Core Values. All applicants are subject to a background check. Once a conditional offer is made and a background check has been completed, if SAILS Washington is concerned about a conviction that is directly related to the job, we reserve the right to withdraw the offer of employment. Redwood Family Care Network is an innovative leader in delivering person-centered home and community-based services to individuals with intellectual and developmental disabilities. Our Mission is to provide World Class person-centered services, supports and advocacy for individuals in positive and life-enriching environments.
Requirements
- Strong knowledge of operating systems: Windows, macOS, and Linux.
- Proficiency with Google Workspace (Gmail, Drive, Docs, Admin Console) administration and troubleshooting.
- Experience configuring and supporting Unifi Network equipment (access points, switches, controllers).
- Familiarity with Remote Monitoring and Management (RMM) platforms for endpoint management and automation.
- Networking fundamentals: TCP/IP, DNS, DHCP, VPNs, VLANs.
- Knowledge of remote desktop tools and diagnostic utilities.
- Basic knowledge of cybersecurity best practices.
- Experience with ticketing/helpdesk systems.
- Associates or Bachelors in IT, computer science or related field, OR equivalent work experience
Nice To Haves
- CompTIA A+
- Network+
- Security+
- Google IT Support Professional Certification
Responsibilities
- Providing technical support and troubleshooting assistance to our customers
- Demonstrating excellent problem-solving skills
- Ensuring timely resolution of issues and customer satisfaction
- Troubleshooting hardware, software, and peripheral devices
- Supporting mobile devices (iOS and Android)
Benefits
- Medical, Vision and Dental Insurance
- Voluntary Short-term and Long-term Disability
- Employee Assistance Program (EAP)
- Company Paid Basic Life Insurance & ADD plus Voluntary Life Insurance
- Accrued Paid Time Off
- Unlimited Peer Referral Program
- On-Demand Pay!!
- Working Advantage employee discount program
- Health Savings Account (HSA)
- Flexible Savings Account (FSA)
- 401(K)
- Capella University Discount
- Comprehensive benefits options, including medical, dental, vision, life, STD, LTD, hospital indemnity, critical illness, and accident insurance.
- HSA, Health Care FSA and Dependent Care FSA
- Employee discount program
- PTO (Paid time off)
- Dayforce Wallet Daily Pay
- Pre-Tax 401(k)
- After-Tax Roth
- Tuition discount through Capella University
Stand Out From the Crowd
Upload your resume and get instant feedback on how well it matches this job.
What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
Associate degree
