IT Technical Support Specialist
About The Position
The IT Technical Support Specialist is a customer-facing role responsible for providing technical assistance related to computer hardware, applications, software devices, and monitoring systems. This role involves diagnosing technical issues, assisting users remotely or in person, and ensuring the proper installation and functionality of IT systems. The specialist must have strong problem-solving skills, technical expertise, and customer service capabilities to deliver high-quality support in a fast-paced environment. This role is ideal for an IT professional who enjoys problem-solving, providing excellent customer support, and ensuring the smooth operation of IT systems. The IT Technical Support Specialist must document and track support requests, resolutions, and system changes; escalate complex technical issues to higher-level IT support teams when necessary. They will be responsible for assisting with system maintenance & monitoring by installing, configuring and maintaining IT hardware and software, monitoring systems and applications to identify performance issues or potential security risk and keeping systems updated with the latest patches, updates and security measures. The IT Technical Support Specialist will be responsible for providing clear and effective technical guidance to users with varying levels of IT knowledge, communicating IT solutions in a user-friendly manner to non-technical customers and maintaining a customer-focused and results-oriented attitude, ensuring prompt resolution of issues. They will be expected to work independently and collaboratively within a team-based environment, coordinate with other IT teams to resolve system-wide issues and implement technical solutions and provide training and guidance to end users on best practices for IT security and system usage.
Requirements
- 3 years of experience in the IT environment.
Nice To Haves
- Bachelor's Degree
- HP & Dell certification
Responsibilities
- Providing technical assistance related to computer hardware, applications, software devices, and monitoring systems.
- Diagnosing technical issues.
- Assisting users remotely or in person.
- Ensuring the proper installation and functionality of IT systems.
- Documenting and tracking support requests, resolutions, and system changes.
- Escalating complex technical issues to higher-level IT support teams.
- Installing, configuring, and maintaining IT hardware and software.
- Monitoring systems and applications to identify performance issues or potential security risks.
- Keeping systems updated with the latest patches, updates, and security measures.
- Providing clear and effective technical guidance to users.
- Communicating IT solutions in a user-friendly manner to non-technical customers.
- Maintaining a customer-focused and results-oriented attitude.
- Coordinating with other IT teams to resolve system-wide issues.
- Implementing technical solutions.
- Providing training and guidance to end users on best practices for IT security and system usage.
Benefits
- Medical, Dental, Vision plans
- Adoption, Fertility and Surrogacy Reimbursement up to $10,000
- Paid Time Off and Sick Leave
- Paid Parental & Family Caregiver Leave
- Emergency Backup Care
- Long-Term, Short-Term Disability, and Critical Illness plans
- Life Insurance
- 401k/403B with Employer Match
- Tuition Assistance – $5,250/year and discounted educational opportunities through Guild Education
- Student Debt Pay Down – $10,000
- Reimbursement for certifications and free access to complete CEUs and professional development
- Pet Insurance
- Legal Resources Plan
- Annual discretionary bonus if established system and employee eligibility criteria is met
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What This Job Offers
Job Type
Full-time
Career Level
Mid Level
