It Technical Support
About The Position
This is a full-time, on-site contract position for a Technical Support role in a manufacturing environment. The role involves serving as the initial point of contact for internal applications, hardware, mobile, and remote technology. Key responsibilities include logging and actioning ticket activity, troubleshooting hardware, software, and network problems, documenting procedures, and providing technical advice to executive-level staff. The position also involves managing the company's security program, VPN, and IT policies, as well as providing VIP and business traveler support. Additional duties include IT server room maintenance, network and file server issue resolution, PC/laptop repair, and security application management. A strong understanding of Windows, printers, servers, and networks is essential.
Requirements
- Strong working knowledge of core applications including Windows 7/10/11, Microsoft Office, Imaging Software, SCCM and Active Directory
- Excellent problem-solving, communication and interpersonal skills
- Ability to prioritize and organize work to meet defined SLA's
- Strong understanding of server or network basic skills
- Bachelor’s degree preferred with at least 1+ years of Corporate Tech Support experience
- Must be willing to travel up to 10 % of time
- 8am – 5pm working hour
- Sometime, need to work at night and Saturday and Sunday If it is required
Nice To Haves
- Android mobile in corporation experience is a plus
Responsibilities
- Serving as initial point of contact for internal applications, hardware, mobile and remote technology in a manufacturing environment
- Logging, categorizing and actioning all incoming ticket activity in the Helpdesk Ticketing system
- Following up on any outstanding issues with customers regarding status and closure of incidents/requests
- Troubleshooting and resolve hardware, software and network problems
- Document procedures, FAQs, and inventory of assets
- Able to Isolate problem trends and complete troubleshooting efforts for recurring problems until discovery of permanent solutions.
- Provides technical advice to executive-level and their assistant based on developed expertise in the field of IT
- Provide extraordinary IT support to customers at the C-level, and ensure high level of customer satisfaction
- Build trust and good relationship with customer and act as a bridge between customer and consulting group for new business opportunities
- Company Security program administrator
- Company VPN administrator
- Company IT policy and application form creation
- VIP support, Business travelers support
- IT server room cleanup and follow up all kind of issue in IT room
- Network issue checkup and cooperation with Network team
- File server issue checkup and cooperation with Server team
- PC and laptop repair and software issue solving skill
- Security application management
- Windows and printer issue solving skill
- Server and Network basic knowledge
Benefits
- All your information will be kept confidential according to EEO guidelines.
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
