IT Technical Support I
The Greenridge Group•Los Angeles, CA
•Onsite
About The Position
The Greenridge Group is a prime contractor and consulting firm specializing in Project and Construction Management for major public-sector agencies. We are seeking an IT Technical Support I professional to provide hands-on technical support for a fast-paced airport development environment.
Requirements
- 5+ years of IT support, desktop support, or help desk experience
- Experience troubleshooting PC hardware, Windows operating systems, and Microsoft 365
- Familiarity with LAN/WAN networking, cabling, wireless connectivity, and VPN troubleshooting
- Strong customer service and communication skills
- Ability to lift up to 40 pounds and travel between work locations as needed
Nice To Haves
- Bachelor's degree in Computer Science or a related field preferred (or equivalent experience)
Responsibilities
- Provide Help Desk support for end users and respond to IT service requests
- Troubleshoot hardware, software, and network connectivity issues
- Install, configure, and maintain Windows 10/11 workstations
- Support Microsoft 365 applications including Outlook, Teams, OneDrive, Word, Excel, and PowerPoint
- Assist with employee onboarding and offboarding activities
- Deploy and relocate computer equipment throughout airport facilities
- Document incidents, service requests, and resolutions
- Support department events and special IT projects
- Train and assist users with IT systems and equipment
Benefits
- Medical, Dental & Vision: 100% employer-paid monthly premiums for employees and 50% coverage for dependents under our company-sponsored plan
- Life Insurance: Company-paid coverage up to $50,000
- Paid Time Off (PTO): Accrues up to 80 hours per year with increased accrual based on tenure
- Sick Leave: 10 days of paid sick leave annually
- Holidays: 9 paid holidays, 2 floating holidays, and a paid day off for your BIRTHDAY!!!
- 401(k): Company match up to 4% (100% of the first 3%, 50% of the next 2%)
- Education Support: Assistance with tuition, licenses, and professional certifications
- Referral Bonus: Highest employee referral program of $5,000–$10,000 depending on level of hire
- Extra Paid Leave: For jury duty, bereavement leave, and voting time for local/state/federal elections
- Client Shutdown Days: Additional paid days off when client offices are closed
- Laptop provided as needed
- Cell Phone Stipend: $100 monthly stipend for eligible roles
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
