IT Technical Support I

The Greenridge Group • Los Angeles, CA

1d • Onsite

About The Position

The Greenridge Group is a prime contractor and consulting firm specializing in Project and Construction Management for major public-sector agencies. We are seeking an IT Technical Support I professional to provide hands-on technical support for a fast-paced airport development environment.

Requirements

• 5+ years of IT support, desktop support, or help desk experience
• Experience troubleshooting PC hardware, Windows operating systems, and Microsoft 365
• Familiarity with LAN/WAN networking, cabling, wireless connectivity, and VPN troubleshooting
• Strong customer service and communication skills
• Ability to lift up to 40 pounds and travel between work locations as needed

Nice To Haves

• Bachelor's degree in Computer Science or a related field preferred (or equivalent experience)

Responsibilities

• Provide Help Desk support for end users and respond to IT service requests
• Troubleshoot hardware, software, and network connectivity issues
• Install, configure, and maintain Windows 10/11 workstations
• Support Microsoft 365 applications including Outlook, Teams, OneDrive, Word, Excel, and PowerPoint
• Assist with employee onboarding and offboarding activities
• Deploy and relocate computer equipment throughout airport facilities
• Document incidents, service requests, and resolutions
• Support department events and special IT projects
• Train and assist users with IT systems and equipment

Benefits

• Medical, Dental & Vision: 100% employer-paid monthly premiums for employees and 50% coverage for dependents under our company-sponsored plan
• Life Insurance: Company-paid coverage up to $50,000
• Paid Time Off (PTO): Accrues up to 80 hours per year with increased accrual based on tenure
• Sick Leave: 10 days of paid sick leave annually
• Holidays: 9 paid holidays, 2 floating holidays, and a paid day off for your BIRTHDAY!!!
• 401(k): Company match up to 4% (100% of the first 3%, 50% of the next 2%)
• Education Support: Assistance with tuition, licenses, and professional certifications
• Referral Bonus: Highest employee referral program of $5,000–$10,000 depending on level of hire
• Extra Paid Leave: For jury duty, bereavement leave, and voting time for local/state/federal elections
• Client Shutdown Days: Additional paid days off when client offices are closed
• Equipment: Laptop provided as needed
• Cell Phone Stipend: $100 monthly stipend for eligible roles

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level