IT Technical Support Specialist
About The Position
Campbell Group is seeking a qualified IT Technical Support Specialist to provide frontline technical support to employees while also assisting in the administration and maintenance of core IT systems and infrastructure. This role serves as a bridge between end-user support and systems administration — handling day-to-day helpdesk needs and desktop support as the primary responsibility, while also contributing to server, network, and systems operations. The IT Technical Support Specialist maintains accurate documentation of assets, support requests, and system configurations, and works collaboratively with IT staff to ensure a stable, secure, and efficient technology environment.
Requirements
- High School Diploma.
- 2–4 years of related experience in an IT support role.
- Valid driver's license and reliable transportation to visit auxiliary offices as needed.
- Hands-on experience supporting, installing, and troubleshooting Windows-based hardware and software.
- Experience with Microsoft Office/365 products and Windows operating systems, including Outlook, Teams, OneDrive, SharePoint, and MFA administration.
- Working knowledge of networking fundamentals (TCP/IP, DNS, DHCP, VLANs).
- Strong customer service orientation with a friendly, dependable approach to end-user support.
- Proficient written and verbal communication skills.
- Detail-oriented with strong organizational and documentation habits.
- Collaborative team player who seeks practical solutions and applies best practices.
Nice To Haves
- Associate or bachelor's degree in information technology, Computer Science, Information Systems, or related field; or equivalent work experience.
- Familiarity with server operating systems and virtualization concepts.
- Basic understanding of cloud computing platforms (e.g., Entra, Microsoft 365 administration).
- Basic familiarity with Linux operating systems and command-line fundamentals.
- Relevant certifications (CompTIA A+, Network+, Microsoft, or similar) are a plus.
Responsibilities
- Provide frontline technical support to employees.
- Assist in the administration and maintenance of core IT systems and infrastructure.
- Handle day-to-day helpdesk needs and desktop support.
- Contribute to server, network, and systems operations.
- Maintain accurate documentation of assets, support requests, and system configurations.
- Work collaboratively with IT staff to ensure a stable, secure, and efficient technology environment.
Benefits
- Two medical plan options (traditional low-premium plan or no-premium high-deductible plan) with dental and vision coverage.
- Flexible Spending Account (FSA) option with the traditional medical plan.
- Employer-funded Health Savings Account (HSA) with the high-deductible medical plan.
- 24/7 telehealth solution provided to all full-time employees.
- Paid Leave (vacation time) starting at 80 hours for the first year, increasing to 108 hours after one year, and 140 hours after four years of service.
- Sick Leave that accumulates one hour for every 40 hours worked, usable for non-illness situations.
- 11 Paid Holidays.
- 20 hours of paid Charitable Leave annually.
- Life insurance equivalent to one year's salary.
- Short-term and long-term disability insurance.
- Employee-paid traditional and ROTH 401k options.
- Profit sharing when METER is profitable (paid out each quarter).
- Employer contributions to a profit-sharing retirement fund.
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What This Job Offers
Job Type
Full-time
Career Level
Mid Level
Education Level
High school or GED
