IT Technical Support Specialist

METER Group•Pullman, WA

2d•Onsite

About The Position

Campbell Group is seeking a qualified IT Technical Support Specialist to provide frontline technical support to employees while also assisting in the administration and maintenance of core IT systems and infrastructure. This role serves as a bridge between end-user support and systems administration — handling day-to-day helpdesk needs and desktop support as the primary responsibility, while also contributing to server, network, and systems operations. The IT Technical Support Specialist maintains accurate documentation of assets, support requests, and system configurations, and works collaboratively with IT staff to ensure a stable, secure, and efficient technology environment.

Requirements

High School Diploma.
2–4 years of related experience in an IT support role.
Valid driver's license and reliable transportation to visit auxiliary offices as needed.
Hands-on experience supporting, installing, and troubleshooting Windows-based hardware and software.
Experience with Microsoft Office/365 products and Windows operating systems, including Outlook, Teams, OneDrive, SharePoint, and MFA administration.
Working knowledge of networking fundamentals (TCP/IP, DNS, DHCP, VLANs).
Strong customer service orientation with a friendly, dependable approach to end-user support.
Proficient written and verbal communication skills.
Detail-oriented with strong organizational and documentation habits.
Collaborative team player who seeks practical solutions and applies best practices.

Nice To Haves

Associate or bachelor's degree in information technology, Computer Science, Information Systems, or related field; or equivalent work experience.
Familiarity with server operating systems and virtualization concepts.
Basic understanding of cloud computing platforms (e.g., Entra, Microsoft 365 administration).
Basic familiarity with Linux operating systems and command-line fundamentals.
Relevant certifications (CompTIA A+, Network+, Microsoft, or similar) are a plus.

Responsibilities

Provide frontline technical support to employees.
Assist in the administration and maintenance of core IT systems and infrastructure.
Handle day-to-day helpdesk needs and desktop support.
Contribute to server, network, and systems operations.
Maintain accurate documentation of assets, support requests, and system configurations.
Collaborate with IT staff to ensure a stable, secure, and efficient technology environment.

Benefits

Two medical plan options are available for full-time employees: a traditional low-premium plan; or a no-premium high-deductible plan.
These plans both include dental and vision coverage.
The traditional plan has the option of a Flexible Spending Account (FSA).
The high-deductible plan includes an employer-funded Health Savings Account (HSA).
A 24/7 telehealth solution is provided to all full-time employees, paid by METER Group.
For their first year, full-time employees receive 80 hours of Paid Leave (vacation time) in a lump amount prorated to their start date.
Paid Leave increases to 108 hours per year after one year and 140 hours per year after four years of service (prorated during each transition year).
All Employees receive Sick Leave that accumulates one hour for every 40 hours worked.
Sick Leave may be used for non-illness situations, such as vacation.
11 Paid Holidays, including: New Years Day, Presidents Day, Memorial Day, Juneteenth, Independence Day, Labor Day, Thanksgiving (Thursday and Friday), Christmas Eve, Christmas Day, Day after Christmas.
20 hours of paid Charitable Leave (to help with charitable organizations/causes) annually.
METER Group pays for the equivalent of one year’s salary in life insurance as well as short-term and long-term disability insurance.
Employee-paid traditional and ROTH 401k options are available.
When METER is profitable, employees enjoy profit sharing.
Profit sharing bonus paid out each quarter. (sales positions not eligible for-profit sharing bonus)
Employer contributions to a profit-sharing retirement fund.