IT Field Support Specialist
About The Position
Loenbro is seeking an IT Field Support Specialist based in Cedar Rapids, IA, to support end users across a dispersed organization. Reporting to the Field Service Manager, this role provides hands-on and remote support to ensure reliable, secure, and efficient computing systems. The IT Field Support Specialist serves as a key point of contact for technical issues, delivering timely troubleshooting, system support, and user guidance. This role requires strong technical aptitude, clear communication, and a professional, customer-focused approach to supporting a diverse user base.
Requirements
- Associate’s or bachelor’s degree in IT or related field
- 5+ years of IT support experience in a professional environment
- Hands-on experience troubleshooting hardware (PCs, laptops, phones, peripherals)
- Experience supporting Microsoft 365 and administering Active Directory environments
- Familiarity with IT ticketing systems and workload management
- Experience with endpoint imaging or device management tools (e.g., SCCM, Endpoint Central)
Nice To Haves
- Relevant certifications (Microsoft 365, Azure, CompTIA, ITIL)
- Experience with ITSM tools such as Service Desk Plus, FreshService, or similar
Responsibilities
- Provide high-quality technical support to employees via phone, email, in-person, and site visits
- Diagnose and resolve hardware, software, and system issues in a timely manner
- Install, configure, and maintain computers, mobile devices, printers, and peripherals
- Support Active Directory and Microsoft 365 user administration (accounts, groups, access)
- Manage and track tickets through the ITSM system, ensuring accurate documentation and resolution
- Maintain and support enterprise applications and third-party systems (e.g., VoIP, mobile carriers, business software)
- Assist with system deployments, upgrades, and IT projects, including new site setups and acquisitions
- Travel to field locations as needed (up to 25%) to provide onsite support and infrastructure setup
- Create and maintain technical documentation and follow established IT processes
- Train and support end users to improve system adoption and efficiency
Benefits
- Medical, dental, and vision insurance
- 401(k) retirement plan with company match
- Paid time off (PTO) and holiday pay
- Life and disability insurance
- Professional development and training opportunities
- Employee assistance program (EAP)
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What This Job Offers
Job Type
Full-time
Career Level
Mid Level
Education Level
Associate degree
