Specialist, Field IT Support
About The Position
As a Field IT Support professional, you will provide a wide range of IT services to support day-to-day operations and ensure a seamless technology experience for employees. This role is responsible for delivering end-to-end support across hardware, software, connectivity, and service requests, while also contributing to Enterprise and Business Unit (BU) initiatives. You will play a critical role in maintaining IT performance and reliability at the site level, supporting both onsite users and satellite locations. This position requires strong problem-solving skills, a customer-focused mindset, and the ability to manage multiple priorities in a dynamic environment.
Requirements
- Experience supporting hardware, software, and end-user IT services
- Strong troubleshooting and problem-solving skills
- Ability to manage multiple tasks and priorities in a fast-paced environment
- Strong communication and customer service skills
- Experience working with IT service management tools and processes
- Willingness to travel locally or regionally as needed
- Candidates must be eligible to work in Canada without sponsorship now or in the future
Nice To Haves
- Experience supporting enterprise environments and infrastructure
- Familiarity with IT security and compliance practices
- Experience with vendor coordination and project support
- Previous experience providing onsite or field IT support
Responsibilities
- Install, configure, and support hardware including PCs, tablets, mobile devices, printers, and specialized equipment
- Provide software installation, configuration, and troubleshooting support
- Perform endpoint vulnerability remediation in alignment with security standards
- Support Enterprise and BU project initiatives (planned and unplanned)
- Deliver walk-up (Tech Hut) IT support services
- Manage PC lifecycle activities including provisioning, refresh, disposal, and asset management
- Provide local infrastructure support (servers, network equipment, VOIP systems)
- Deliver Smart Hands support and coordinate with third-party vendors and internal IT teams
- Assist in deploying mobile devices at the local level
- Support IT procurement processes for hardware and services
- Manage user access permissions, including network share access
- Ensure local IT security compliance, including communications room maintenance and access control
- Support IT audits and compliance activities
- Provide IT support for satellite offices, including travel when required
- Coordinate and manage site or regional IT vendors
- Deliver IT services in accordance with defined Service Level Targets (SLTs) using Johnson Controls service management tools
- Maintain proactive communication with customers and stakeholders
- Demonstrate strong ownership of issues through resolution
- Provide a high level of customer service with a user-first mindset
Benefits
- Competitive salary
- Paid vacation, holidays, and sick time
- Comprehensive benefits package
- On-the-job and cross-training opportunities
- Encouraging and collaborative team environment
- Dedication to safety through our Zero Harm policy
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What This Job Offers
Job Type
Full-time
Career Level
Mid Level
Education Level
No Education Listed
