IT Field Support Specialist-ITFSS

Volunteers of America Ohio & Indiana•Dayton, OH

8d•Onsite

About The Position

The IT Field Support Specialist is the primary on-site IT support specialist for systems at multiple Volunteers of America Ohio & Indiana program facilities. The role focuses on supporting staff and end users while helping improve processes across VOAOHIN operations. The specialist regularly participates in project planning, deployment, and delivery of on-site tasks. The facilities serve individuals and families experiencing transitional life challenges through supportive housing and assistance programs. The work may involve exposure to dust, cabling, and equipment in tight or confined spaces, including working under desks and in equipment rooms. Moderate travel of 20%–40% is required, with regular daily travel to facilities, mostly within Indiana and occasionally to Ohio based on project needs. Overnight stays may be necessary on occasion.

Requirements

A valid driver's license and proof of individual automobile insurance.
A driving record that complies with Volunteers of America requirements.
Intermediate understanding of Windows operating systems and ability to perform basic troubleshooting in similar environments.
Working knowledge of Microsoft operating systems, iOS, Microsoft Office 365, and Android.
Understanding of or experience with event monitoring.

Nice To Haves

Associate degree in Information Systems, Computer Science, or a related field; an equivalent combination of education and experience is accepted.
Previous IT helpdesk or customer service experience.
Experience with Secure Manage, Unifi equipment, Active Directory, Office 365, PC imaging, asset management, and various camera systems.
CompTIA A+ or Network+ training/certification.