IT Field Support Specialist-ITFSS

Volunteers of America Ohio and Indiana•Dayton, OH

8d•Onsite

About The Position

The IT Field Support Specialist is the primary on-site IT support specialist for multiple Volunteers of America Ohio & Indiana program facilities. The role focuses on supporting staff and end users and improving IT processes. It also participates in project planning, deployment, and delivery of on-site tasks. The facilities serve individuals and families facing transitional life challenges through supportive housing and assistance programs. Work may involve exposure to dust, cabling, and equipment in tight or confined spaces, including working under desks and in equipment rooms. The position requires schedule flexibility, including evenings, on-call weekends, and some holidays. Moderate travel of 20%–40% is required, with regular daily travel to facilities, primarily in Indiana and occasionally to Ohio based on project needs. Overnight stays may be necessary on occasion.

Requirements

Valid driver's license and proof of individual automobile insurance.
Driving record must comply with Volunteers of America requirements.
Intermediate understanding of Windows operating systems and ability to perform basic troubleshooting in similar environments.
Working knowledge of Microsoft OS, iOS, Microsoft Office 365, and Android.
Understanding of or experience with event monitoring.
Ability to work a flexible schedule that includes evenings, on-call weekends, and some holidays.
Ability to perform work in tight or confined spaces and around dust, cabling, and equipment.
Ability to travel regularly; moderate travel of 20%–40% is required.

Nice To Haves

Associate degree in Information Systems, Computer Science, or a related field; equivalent education and experience are accepted.
Previous IT help desk or customer service experience.
Experience with Secure Manage, UniFi equipment, Active Directory, Office 365, PC imaging, asset management, and various camera systems.
CompTIA A+ or Network+ training or certification; preferred but not required.

Responsibilities

Provide primary on-site IT support at multiple program facilities.
Provide end-user support to staff.
Contribute to process improvement for organizational operations.
Participate in project planning, deployment, and delivery of on-site tasks.
Travel regularly to facilities, primarily within Indiana and occasionally to Ohio, based on project needs.