IT Field Support Specialist (HT2) (Government)

AT&T•Columbia, MD

5d•$62,800 - $87,900•Onsite

About The Position

AT&T is seeking a detail-oriented IT Field Support Specialist to provide advanced Tier 2 and 3 on-site and remote support for IT equipment and infrastructure. The role supports end-user devices, peripherals, voice and video equipment, and network infrastructure to maintain reliable, secure service. The position requires office presence at least five days per week in Columbia, Maryland; relocation is not offered. The specialist troubleshoots, repairs, and tests hardware; conducts site surveys and documents configurations; evaluates hardware requirements and supports procurement and installation planning; and assists with network upgrades, cabling, and equipment integration. The role also includes preparing installation and test reports, training site personnel, maintaining connectivity equipment and telephone systems, using ticketing systems, supporting end users, and collaborating with IT teams, vendors, and business units. The position requires an active TS/SCI clearance with polygraph, a valid driver's license and acceptable driving record, and eligibility to drive an AT&T company vehicle. Work is scheduled in an eight-hour shift between 6:00 AM and 6:00 PM, as determined by management. The role may require lifting and moving items weighing up to 50 pounds.

Requirements

High school diploma or GED.
Three to five years of relevant IT experience.
Must possess an 8570 certification.
TS/SCI clearance with polygraph.
Strong ability to install, repair, and troubleshoot computer hardware and peripherals.
Ability to install Windows operating systems, software applications, antivirus programs, and security patches.
Ability to read, interpret, and apply technical manuals and schematics.
Proficiency with Microsoft Office applications, including Word, Excel, PowerPoint, and Access.
Expertise with Microsoft Windows 7 and Windows 10.
Familiarity with Active Directory security and policies.
Proficiency in providing remote end-user technical support.
Analytical and problem-solving skills to independently manage complex technical issues.
Strong verbal and written communication skills.
Organizational and time-management skills, ability to prioritize, and ability to work with minimal supervision.
Valid driver's license, acceptable driving record, and eligibility to drive an AT&T company vehicle.
Ability to lift and move items weighing up to 50 pounds.
Availability for an eight-hour shift scheduled between 6:00 AM and 6:00 PM, as determined by management.
Ability to work on-site at least five days per week.

Nice To Haves

Security+ certification is highly preferred.

Responsibilities

Provide Tier 2 and 3 on-site and remote support for workstations, servers, printers, peripherals, and teleconferencing equipment.
Troubleshoot, repair, and test hardware to reduce downtime and maintain performance.
Conduct site surveys to assess configurations and user requirements.
Prepare documentation, including diagrams and configuration changes.
Analyze current and future hardware needs and prepare technical specifications for procurement.
Develop installation schedules and support hardware deployment.
Prepare and deliver site installation and test reports.
Support network upgrades by installing and configuring hardware and associated cabling.
Build and install specialized interconnecting cables for site needs and hardware integrations.
Train site personnel in the proper use and maintenance of hardware.
Maintain government- and/or vendor-manufactured fiber optic modems, multiplexers, fiber optic and Ethernet cables, and telephone systems.
Follow standard operating procedures and use ticketing systems to track and document issues.
Provide timely, professional support and guidance for end-user connectivity needs.
Collaborate with IT teams, vendors, and business units on projects and continuous improvement.

Benefits

Medical, dental, and vision coverage
401(k) plan
Tuition reimbursement
Paid time off and holidays, including at least 23 vacation days per year and nine company-designated holidays, based on hire date; prorated when working less than 40 hours per week
Paid parental leave
Paid caregiver leave
Additional sick leave may be available, subject to state and local law
Adoption reimbursement
Short- and long-term disability benefits
Life and accidental death insurance
Supplemental critical illness, accident, hospital indemnity, and group legal programs
Employee Assistance Programs
Employee wellness programs
Employee discounts of up to 50% on eligible AT&T mobility plans and accessories, internet and fiber where available, and wireline phone