IT Field Support Specialist

Independent Software•Columbia, MD

12d•Onsite

About The Position

As an IT Field Support Specialist at Independent Software, you will provide Tier 2 and Tier 3 technical support in mission-critical environments. You'll troubleshoot, repair, install, and maintain workstations, servers, printers, teleconferencing equipment, and network infrastructure while supporting both on-site and remote users. From conducting site surveys to deploying new hardware and training end users, you'll play a key role in keeping customer systems secure, reliable, and operational.

Requirements

Experience installing, repairing, and troubleshooting computer hardware and peripherals.
Proficiency with Microsoft Windows operating systems, software installation, antivirus, and security updates.
Working knowledge of Active Directory, Group Policy, and Microsoft Office applications.
Ability to read and interpret technical manuals and schematics.
Experience providing remote desktop and end-user support.
Strong analytical, organizational, communication, and customer service skills.
Ability to work independently while managing multiple priorities.
Must possess an active TS SCI with appropriate Polygraph to be considered for this role

Nice To Haves

Security+ certification or other DoD 8570/8140 compliant certification preferred

Responsibilities

Provide Tier 2 and Tier 3 technical support for workstations, servers, printers, peripherals, and teleconferencing equipment.
Conduct site surveys and document existing configurations and user requirements.
Analyze hardware requirements and assist with equipment procurement and installation planning.
Install, configure, troubleshoot, repair, and test hardware, operating systems, and software applications.
Support network upgrades, structured cabling, and communications infrastructure, including fiber optic and Ethernet connectivity.
Maintain workstations, servers, printers, telephone systems, and related IT equipment.
Build custom interconnecting cables as needed.
Train end users on hardware operation and basic troubleshooting.
Document work performed using ticketing systems and follow established standard operating procedures.
Collaborate with technical teams and provide exceptional customer support both remotely and on-site.