IT Field Support Specialist 1

Itezz • Columbia, MD

1d • Onsite

About The Position

The Hardware Technician provides Tier 2 and 3 on-site and remote supports for computer workstations, servers, printers, peripherals, and teleconferencing equipment. Conducts sites surveys; assesses and documents current site configuration and user requirements. Analyzes existing requirements and prepares specifications for hardware acquisitions. Develops hardware installation schedules. Prepares drawings documenting configuration changes at each site. Prepares site installation and test reports. Trains site personnel in proper use of hardware. Builds specialized interconnecting cables. Due to federal contract requirements, United States Citizenship and position appropriate security clearance is required. (e.g. Active TS/SCI security clearance with customer appropriate polygraph).

Requirements

• TS/SCI with Agency Appropriate Polygraph
• High school/GED and two (2) years of experience
• Must possess 8570 Certification; Security+ certification is highly preferred.
• Highly skilled in installing, repairing, and troubleshooting computer hardware and peripherals.
• Well-versed in installing Windows operating systems, software applications, antivirus programs, and security patches.
• Demonstrated ability to read, interpret, and apply information from technical manuals and schematics.
• Proficient in Microsoft Office Applications, including Word, Excel, PowerPoint, and Access.
• Demonstrated expertise with Microsoft Windows 7 and Windows 10 operating systems.
• Familiar with Active Directory security and policies, supporting secure and compliant IT environments.
• Proficient in supporting end-users remotely, providing timely and effective technical assistance.
• Excellent analytical and problem-solving skills with the ability to manage complex technical issues independently.
• Outstanding verbal and written communication skills to effectively collaborate with team members and support end-users.
• Strong organizational skills, with the ability to manage time and priorities efficiently and work with minimal supervision.
• Must be able to drive a company vehicle as part of job responsibilities.
• Ability to lift and move items weighing up to 50 lbs as required.

Nice To Haves

• Security+ certification is highly preferred.

Responsibilities

• Deliver Tier 2 and 3 support for computer workstations, servers, printers, peripherals, and teleconferencing equipment both on-site and remotely.
• Troubleshoot, repair, and test hardware to minimize downtime and maximize performance.
• Conduct comprehensive site surveys to assess existing configurations and user requirements.
• Prepare detailed documentation, including diagrams and configuration changes, to ensure transparency and repeatability.
• Analyze current and future hardware requirements.
• Prepare technical specifications for hardware procurement and develop detailed installation schedules to streamline deployment.
• Prepare and deliver site installation and test reports.
• Support network upgrade initiatives by installing and configuring new hardware and associated cabling.
• Build and install specialized interconnecting cables as required for unique site needs or hardware integrations.
• Train site personnel in the proper use and maintenance of hardware, empowering users to get the most from AT&T’s IT resources.
• Maintain and support government and/or vendor-manufactured fiber optic modems, multiplexers, fiber optic/Ethernet cables, and telephone systems to ensure robust and reliable connectivity.
• Adhere to standard operating procedures, utilizing ticketing systems for issue tracking and documentation to ensure efficient and effective IT service management.
• Act as a resource for end-user connectivity needs, providing timely and professional support and guidance.
• Work closely with other IT teams, vendors, and business units to drive successful project outcomes and continuous improvement.

Benefits

• The company automatically contributes an additional 10% of each employee's gross compensation to the company SEP IRA plan, with no requirement for employee matching.
• All contributions are fully vested from day one, ensuring immediate ownership of retirement funds.
• A Choice of CareFirst BlueChoice Medical Plans, some with Health Savings Account (HSA)
• CareFirst Preferred Dental
• CareFirst BlueVision

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: High school or GED